Possible solution if you didn't receive the Groove 3-month free promotion code

Call and after explaining that you didn't get the promotion as promised,
SAY YOU WANT A REFUND FOR THE MONTH YOU PAID FOR. IF THE PERSON YOU ARE SPEAKING WITH DOES NOT CONFIRM THAT THEY CAN OFFER YOU A REFUND, ASK TO BE TRANSFERRED TO A SUPERVISOR.

Honestly, it took me almost two hours to get it resolved, so I think I should have gotten more than my money back, but I'll settle for helping others do the same and never using Groove again.

My details:

I signed up in late July under this offer:

https://www.microsoft.com/en-us/groove/bogo

The terms of which read:

Buy one month of Groove Music Pass, and the next three months are on the house. What's even better than millions of songs in
your pocket - plus playlists, artist radio, and more? Getting all that music free for three whole months. For a limited time, sign up for Music Pass, and after your first paid month ($9.99) we'll email you a promo code for your complimentary months. As always,
you can cancel anytime. But act fast - this deal won't last long.

*Offer valid until August 17, 2016. Customer must sign up for paid monthly subscription. Credit card required. Upon completion of first billing cycle, customer will receive via email a promo code valid for 90 days of Music Pass at no charge. Limit 1 promo
code per customer, single use only. Promo code must be used by August 31, 2016. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Not combinable with other offers. US only. Groove Music Pass catalog size and availability
varies by market and over time. Microsoft account and internet required; ISP fees apply. Works with Windows 10, PC, tablets and phones, Windows 8.1, Windows Phone 8, Xbox One and Xbox 360 (Xbox live required). Works with Sonos, Android and iPhone; see app
stores. Requires up to 100 MB storage. Download music on up to 4 devices (not available on Xbox and the Web). Stream to one device at a time. Subject to terms (which may change without notice) at microsoft.com/msa.
For service usage rules click here.

And, like so many of you, the code never came.

So I called Microsoft Support (which was the number listed on my credit card statement charge from Groove), got transferred to Xbox Support, and then t took me almost two hours to get it, after being told the following misinformation multiple times:

1.) "I can't find any promotion for three months free" (I could find it easily with a web search)

2.) "Just keep waiting" (the code I was supposed to receive is supposed to expire in two days)

3.) "Use the Xbox Support Forums so Microsoft can see your problem" (then who the heck am I talking to?!)

4.) "Only a limited number of people were able to get that, and you are not eligible" (then the terms and conditions were a flat-out lie)

5.) "You are not eligible because you turned off auto-renew" (see again: terms and conditions)

but finally, someone gave me my money back.

:)

 

Microsoft Groove free 3 month promotion. No code yet for the 3 months

I subscribed to Microsoft Groove after seeing this promotion https://www.microsoft.com/en-us/groove/bogo and have yet to receive my code for 3 free months

 

3 month groove code

I signed up recently for groove my free month trial is almost up and I'm supposed to receive a 3 month promotion code. I signed up b4 the promotion ended you know when the code should arrive?

 

By the way, here's the link to Contact Xbox Support:

support.xbox.com/.../contact-us

I was able to get them to call me by choosing "My Account" and then "Other."