Possible malfunctioning Xbox one X?

Im Fading Out · Dec 13, 2018

Hi, I'm having trouble with my new Xbox One X i seem to keep getting ping spikes when i play online games, i have 2 other xbox one's in my house that don't have this issue and one of the is next to the same spot as the One X and it's not having this issue.
It seems to resolve for 30mins or so when i hard reset my console and also when i connect to my other wireless on my router. I've tried everything from port opening to reformatting my Xbox one X nothing seems to be working and i'm starting to think its a hardware
malfunction. Does anyone have a solution?

:)

JoelHansen

You could run a Xbox network test

http://xbx.lv/17Oeuop

Puppy Fujo

Have you tried using a wired connection instead of wireless?

XBF Amber M

Hi there,

Thanks for reaching out to us in forums for this issue. Since you're having an issue getting randomly disconnected from Xbox Live, we recommend you us our Xbox
One Disconnect Solution to troubleshoot the issue. It can take you through troubleshooting steps to pinpoint the issue and get you back to a great connection. Please bear in mind that if you're console is very near another that it may cause interference
on a wireless connection.

Give the wizard a try and please let us know the results!

I hope that this helps you out!

choppyseize

Hi

How many people are using the same internet in your household ? People can confuse fast internet with strong internet. Depending on how many people use the same internet and what they're doing. That may be what's causing your ping to spike. Some games like
Rainbow Six Siege need a super strong connection and can spike when someone else uploads a photo or starts downloading something

Have you tried clearing the MAC address by chance ?

baltyofgod

remove the plug for the console, plug it with the ethernet cable. You can try deleting your network from the console then put it back

Possible malfunctioning Xbox one X?