Possible hardware issue with Xbox series X

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

Based on your description and the images you provided, it seems that you are experiencing graphical artifacts in the sky when playing certain games on your Xbox Series X console. This issue may be related to the game itself or to the console's hardware or software.

One possibility is that the issue is related to the game's graphics rendering. It is possible that the game's engine is not optimized for the Xbox Series X, or that there is a bug in the game's code that is causing these artifacts. You may want to check if the games have any available updates, as these may include bug fixes that address this issue.

Another possibility is that the issue is related to the Xbox Series X console itself. It could be a hardware issue or a software issue. If the issue only occurs with certain games and not others, this may suggest that it is not a hardware issue. You may want to try resetting your console or clearing the cache to see if this resolves the issue.

It is also possible that the issue is related to the graphics card in the Xbox Series X. The Xbox Series X uses an AMD graphics card, so it is possible that there is a compatibility issue between the game and the graphics card. This may be more likely if you are not experiencing the issue on your PC with an NVIDIA graphics card.

If you continue to experience this issue, you may want to contact Xbox support or the game's developer for further assistance. They may be able to provide more specific advice or troubleshoot the issue further.

I would presume that if a game is Xbox One X Enhanced, those benefits will also appear when the game is played on Xbox Series X, along with any Optimized for Xbox Series X benefits that same game might receive through future updates. I doubt seriously it
would be a step backward when played on the superior hardware.

Keep in mind the Smart Delivery feature, which will enable Xbox Live to send the best possible version of the game to Xbox Series X automatically. So that may be the Xbox One X Enhanced version, or (if the developer makes such an update possible) the Optimized
for Xbox Series X version. Given the choice, I'd want the Optimized version.

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I'm sorry you're experiencing these issues with your Xbox Series X.

It's not accurate to say that there was a specific, widely known batch of Xbox Series X consoles that were faulty; it's not uncommon to encounter issues with new consoles. Your experience with static screens and a melted game could indicate a hardware issue, possibly related to the GPU or disc drive. It's recommended that you contact Microsoft support or the retailer where you purchased your console to explore options such as repair or replacement, as these symptoms are not typical of a properly functioning console.

Unfortunately, your Xbox Series X is out of warranty. In this case, it's recommended that you take your Xbox Series X to a technical repair shop so they can check the hardware of your Xbox Series X.

Please note that this is a public forum only. I will respond as soon as possible, and I apologize in advance for any delay in responding. I'm just a user trying to provide information and knowledge that may be useful to others. I'm not a Microsoft employee.

Best regards Tadeu

I will for sure. Looks like faulty hardware and we are hopeless.

Same here. I unplugged it got my fingers crossed. Let me know if you figure anything out. I'll do the same.

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