Possible console ban/suspension

jetfire255 · Jun 23, 2017

Hello, today I ran into an issue on my Xbox One. It wouldn't let me play any multiplayer games, or any game online at all, and it wouldn't let me send messages, the message that pops up reads "Because of your past behaviour, you are unable to send messages."
and with games replace "send messages" with "play multiplayer games online." I contacted Xbox Support and even though many ideas nothing worked, even trying a new account. Since the new account didn't work and I could send messages on the Xbox website, it
lead to the idea that it was a console ban. If it is a console ban, then I wouldn't know why it's in place at all, I wasn't notified of that happening through a message or an email at all, so I don't know what could be causing this issues. If anyone can help
with this that would be great, thank you.

:)

Smwutches · Jun 23, 2017

Suspensions

Only account suspensions would be listed on the enforcement site since it is not possible to submit a review for a console ban. You can find information about console bans here - Xbox Enforcement | How Do I
Console bans can be issued just for having an egregious amount of suspension on a console.

If any of the account suspensions allow you to submit a case review, you would need to do so to see if the enforcement team will uplift your suspension.

Investigations do take time, so the other suspensions could be for actions that took place days or weeks before the 1st suspension was issued.

FAKIR101 · Jun 23, 2017

the current profile is not allowed to play on Xbox Live

is it possible you recieced a ban or suspension?

Mister Beep · Jun 26, 2017

Hey there,

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page
while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out the
Xbox Forum Guidelines for the Do's and Don'ts as well as the
Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.

Mister Beep

Hey there,

We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page
while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

--------------------------------------

Xbox Forums Staff

Be sure to check out the
Xbox Forum Guidelines for the Do's and Don'ts as well as the
Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.

vL Exotix

I would just like for a lot of people to report him to possibly get console ban/suspension

GavinTbh

Hello, any account suspensions or console bans should be directed to This link to submit a case review to possibly get your suspension revoked.

Smwutches

Only account suspensions would be listed on the enforcement site since it is not possible to submit a review for a console ban. You can find information about console bans here - https://enforcement.xbox.com/en-US/home/howTo#sub-topic0-3
Console bans can be issued just for having an egregious amount of suspension on a console.

If any of the account suspensions allow you to submit a case review, you would need to do so to see if the enforcement team will uplift your suspension.

Investigations do take time, so the other suspensions could be for actions that took place days or weeks before the 1st suspension was issued.

Smwutches

If it's a temporary suspension, you'll have to wait until the suspension is over. If it's a permanent ban, then that won't be possible. There is no way to sign into a banned account.

Possible console ban/suspension