Possible App Permissions Sign in issue?

Hi,

Issues signing in to your Xbox account on the Xbox app in Windows 10 can occur if the app is outdated. It can also be a possible issue with the permissions set for your account in accessing the apps installed on your computer.

To properly isolate your concern and provide you an appropriate solution, please clarify the information below:

• Did the issue start after an update?
• Have you tried using a different account to sign in on the app?
• Are there any error messages when you tried to sign in to the app?

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into the Xbox App on your Samsung tablet.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please sign In on a browser first. Open a browser on your tablet and sign in to your Microsoft account at account.microsoft.com.

And then clear cache and data. To do this please go to your tablet's Settings > Apps > Xbox App.

Tap Storage, then select Clear Cache and Clear Data.

Restart the app and try signing in again.

Next is to uninstall the app from your tablet.

Restart your device, then reinstall the app from the Google Play Store.

Then check permissions. Your Xbox app should have the necessary permissions. Go to Settings > Apps > Xbox App > Permissions, and enable all required permissions.

After that is to update your device and app. Kindly ensure that your Samsung tablet's software and the Xbox app are updated to the latest versions.

Thank you for your cooperation.

I found this on a microsoft page:

1. Press the Xbox button on your controller to open the guide, then go to System > Settings > Account > Privacy & online safety > App privacy.
   
2. Give permission by selecting the check boxes next to your apps.
   

If you’re signed in with a child account, you’ll need an adult to sign in and give permission for apps to access your data.

Hope this helps.

On the computer, the game uses the Xbox profile that is signed into the Xbox app, but it can cause issues if the account that is signed into the Microsoft store is different than the one signed into the Xbox app.

So, please check if your Microsoft store account and the Xbox app account are the same and they are your main account. If possible, sign out of both apps, then sign in again.

Signing in to accounts that you do not own can lead to permanent bans for the accounts and possibly even the console. It doesn't matter if permission is given. It is a violation of the TOS that were agreed to. Be careful.