Possible 50Hz/60Hz issue with NBCSN Extra Time channels

Discus and support Possible 50Hz/60Hz issue with NBCSN Extra Time channels in XBoX Games and Apps to solve the problem; I have had this general issue with my Xbox one since its release. When I watch HD channels that are part of the NBC Sports Network (NBCSN) "Extra... Discussion in 'XBoX Games and Apps' started by piznaul77, Feb 6, 2015.

  1. piznaul77
    piznaul77 Guest

    Possible 50Hz/60Hz issue with NBCSN Extra Time channels


    I have had this general issue with my Xbox one since its release.

    When I watch HD channels that are part of the NBC Sports Network (NBCSN) "Extra Time" package (on Uverse, 63116 area code, these are channels in the 1690s), HDMI handshaking is difficult with my television. If the video does work, I get no audio from this
    channel. My audio is fed via optical from the Xbox one to my stereo system.

    When I watch this channel on another TV in my house, there is no audio or video issue - it works as expected.

    I have a theory that these NBCSN "Extra Time" channels are feeds directly from UK, and therefore are 50hz. My Xbox One is set at 60Hz, since the large majority of my channels are broadcast at 60Hz.

    Has anyone else had this problem? Is this a known issue with the Xbox One?

    :)
     
    piznaul77, Feb 6, 2015
    #1
  2. Rajen_K
    Rajen_K Guest
    Audio Problems on Tomb Raider Definitive Edition.

    Same issue here, 50hz/60hz no difference.
     
    Rajen_K, Feb 6, 2015
    #2
  3. EvilBoris GX
    EvilBoris GX Guest
    Will Xbox One convert PAL to NTSC

    It should be ok, with Modern TV's it's not so much of an issue.

    The Xbox can accept a 50hz PAL signal and will display it on a 60hz NSTC TV if you are using HDMI.

    If your TV can handle a 50hz signal, then this will get rid of the stutter and the Xbox will automatically switch between 50hz and 60hz as needed if you enable it in the video settings.
     
    EvilBoris GX, Feb 6, 2015
    #3
  4. Rajen_K Win User

    Audio Problems on Tomb Raider Definitive Edition.

    Same issue here, 50hz/60hz no difference.
  5. FOXY1984 Win User

    50 Hz support

    right i seem to have the new update

    it is suppose to have fixed the 50hz issue but the xbox now wont display in 60hz at all switches back to 50hz all the time

    anyone else got the update and figured out how the 50hz works i cant find a setting to change it
  6. EvilBoris GX Win User

    Will Xbox One convert PAL to NTSC

    It should be ok, with Modern TV's it's not so much of an issue.

    The Xbox can accept a 50hz PAL signal and will display it on a 60hz NSTC TV if you are using HDMI.

    If your TV can handle a 50hz signal, then this will get rid of the stutter and the Xbox will automatically switch between 50hz and 60hz as needed if you enable it in the video settings.
  7. maxen Win User

    XBOX360S HDMI - Works on 1 TV but not others

    Is it possible that the refresh rate setting has flipped between 50Hz and 60Hz? So let's say old TV was 50Hz, when you used it on the Samsung it automatically changed to 60Hz and now 50Hz TVs cannot pick it up and display the signal (or vice versa)... Fairly
    long shot here, but it's worth looking at if you can.

    Let us know how you get on. If it's not that we'll have to think of something else to try... :)
  8. Miss Bijoux Win User

    Xbox one s does not allow 60Hz in advanced video settings but my TV supports it

    Okay, gotcha! Thanks for all the extra info and your patience. :)

    So, the difference between 50hz and 60hz is mostly dependent on where in the world you are located, literally. The US tends to use 60hz while places such as Europe use 50hz. If your TV is an American model, the fact that it will not utilize 50hz is a total
    non-issue unless you are planning an overseas move sometime. >>This is a good overview of 50/60hz.<< Knowing that, that
    means that your TV is automatically working at 60hz from the get-go and you would only want to select 50hz if your TV supported both and you were in a region where 60hz was not supportable.

    Now, if your TV supports 4K upscaling, the ideal setup is to have your TV do the upscaling work vs the Xbox One S console. If you set your console resolution to 1080p, the TV should take that and then upscale it on its own. When you're looking at your video/display
    settings on your console, those boxes you're checking off are for native content to pass through. Since your TV doesn't support 50hz, that is why you cannot select that as it won't be able to pass through natively.

    Hopefully that helps clarify a bit. If that doesn't and you still have questions, please post back and we'll work through it. :)
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Possible 50Hz/60Hz issue with NBCSN Extra Time channels

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