Portable HDD Disconnecting after 10-15 minutes of use

Discus and support Portable HDD Disconnecting after 10-15 minutes of use in XBoX on Consoles to solve the problem; I recently purchased a Portable 2TB Seagate HDD for my Xbox one and I am immediately having problems It worked fine the first couple of days, then all... Discussion in 'XBoX on Consoles' started by brendoreynolds, Nov 29, 2021.

  1. Portable HDD Disconnecting after 10-15 minutes of use


    I recently purchased a Portable 2TB Seagate HDD for my Xbox one and I am immediately having problems

    It worked fine the first couple of days, then all of a sudden it disconnected. It would say on screen that the external storage lost connection, the light on the drive would turn off, and it would stop being recognized by my Xbox. I would unplug it from my Xbox, then plug it back into the Xbox and it gets recognized, but after about 10 or 15 minutes of playing it disconnects again.

    I have been trying every solution I’ve seen, especially from other threads about this. I have been troubleshooting for a while, and one night it randomly stayed connected and seemed to have no issues. I have no idea what fixed the problem - but then I had to move my Xbox to another room. When I tried to play again the problem came back.

    I’ve had my Xbox for almost 5 years and I do not play video games too often, so only recently I ran out of storage. Maybe because of the age of my Xbox, it is not supplying enough power to the Portable HDD? I do not have much knowledge on this topic and I am trying to find a solution.

    :)
     
    brendoreynolds, Nov 29, 2021
    #1
  2. Christopher Revoredo Win User

    Portable HDD Disconnecting after 10-15 minutes of use

    It could be the console or the EHDD!
  3. brendoreynolds Win User

    Portable HDD Disconnecting after 10-15 minutes of use

    Hello, I tried the steps you gave to me and unfortunately it didn’t fix the problem. The drive still disconnects, but then it immediately reconnects. It is disconnecting then reconnecting continuously.
  4. Christopher Revoredo Win User

    Portable HDD Disconnecting after 10-15 minutes of use

    Hi there brendoreynolds welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Does your PC recognize the EHDD? Also, did you tried this on your console?

    The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

    Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

    Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

    Press down on the d-pad until you reach the gear icon.

    Press the A button to select the gear icon.

    With all settings highlighted, press the A button again to open the settings menu.

    Press down on the d-pad until you reach System.

    Press the A button to open the ​System submenu.

    With console info highlighted, press the A button again.

    Press down on the d-pad to select reset console.

    Press the A button to select this option and move to the final step.

    Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

    YOU WILL NEED YOUR EMAIL AND PASSWORD
  5. brendoreynolds Win User

    Portable HDD Disconnecting after 10-15 minutes of use

    Ok alright that’s unfortunate. Do you think it’s a problem with just my individual Xbox or do you think I need a newer console?
  6. Christopher Revoredo Win User

    Portable HDD Disconnecting after 10-15 minutes of use

    Then unfortunately iy seems like a hardware issue.
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Portable HDD Disconnecting after 10-15 minutes of use

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