poor support

I would have to say the first time going for support and it was the worst I have every had. Just trying to get them to transfer over old account to new xbox one and they say they can't help. I must have change my e-mail acc: had the same account for three
years with no changes. Very disappointed in there support.

:)

 

VERY POOR SUPPORT!

Have you checked your spam folder in your email?

 

Poor Customer Support

So recently my Xbox One started to malfunction, literally a month after my warranty ran out. Now as this is Australia and we have strong consumer protection under the Australian Consumer Law, I contacted Microsoft Support and told them I wanted them
to repair the console at their expense. If you don't know, this is because the Consumer Law says that a product must last a reasonable amount of time without fault, and that if it does not last a reasonable amount of time, then the manufacturer needs to repair
or replace at their expense. Now when I contacted an Xbox Support person via the online chat method, they had absolutely no idea what I was on about. Eventually they told me that they would pass the case up the ladder and I should get an email. After telling
them my preferred email was my gmail account, they emailed my old hotmail account. Instead of addressing my complaint directly, they have just sent emails asking for details such as Serial number, Device number, etc. Now this has been going on for 2 and a
half weeks without anything progressing. The last email I received from them asked me if I had changed my region or something. This is just stupid. All I want is for them to tell me that they either wil fix/replace for free or they won't. Instead I just get
back and forth emails asking for useless information. Also, their English is absolutely terrible. Here's an example in an email from them, 'Did you do schnages on your account (ie. Account regiond chnage) after you have contacted us about this issue?
Thanks!'. All those spelling mistakes are theirs, not mine. I feel like I am just being mucked around in the hope that I will just give up. What should I do?

 

They just said "can't help you"? Or, did they direct you somewhere to fix it online? You say you must have changed your e-mail, then say you haven't changed anything for three years....which is it?? They're, their and there.

 

@ OP

"Just trying to get them to transfer over old account to new xbox one"... Please explain?

 

I've had my account since I joined 3 years ago. It uses my yahoo email but am considering changing the primary email which my M account is associated too. You should be able to use your profile on 360 and 1 with no problems but sometimes people do have problems.
Just because you may want to change your primary email address which your account is associated with doesn't mean your account should experience problems. M puts a lot of effort into Xbox Live. One of my friends said he couldn't play Minecraft on his old account
anymore so he had to create a new account. Usually the Support staff should be more helpful than this, or try to chat/message support service instead of phoning them. Support staff in my experience have always been approachable but sometimes you get the odd
one. They do officially represent M so they should have high standards.

 

I had to switch email address for my account. I took about 1/2 hour on the phone. I even got 6 months free Live membership from them.