POOR SERVICE/ XBOX ONE X

All,

I have been an Xbox customer now over 15 years and in all that time I have never been so badly treated as I have by your support team this past few weeks!

I recently spent a lot of money upgrading my Xbox One to an Xbox One X.

Sine purchasing my Xbox One X I have had nothing but problems with it – when playing online games I keep getting randomly disconnected and took back to the games menu. I have done all your tests and even tests requested as per conversations with staff on
the support chat and nothing has fixed it. I have been in parties/ the same game as my son who is on his Xbox One and it still kicks me but does not him which proves it is 100% not my internet.

I have today spent 2 hours onto your support chat again to request some kind of resolve speaking to Amanda and then a (Manager) called Lian who both was
VERY unhelpful!

Lian even closed the chat on me before resolving my issue. I would like my Xbox replaced with
NEW and some compensation for my continued hassle getting this resolved

My Xbox One X is less than a month old and I have spent nearly all that time getting it resolved including taking personal/ work time to get this resolved which no such joy!

Ref number from chat: 1406513062

Kind regards,

A very unhappy customer!





Johnathan Dixon

:)

 

POOR, POOR, SERVICE

Enough is enough. After four days of patiently waiting for you to fix an obvious problem on your end (if all of the other postings by frustrated customers are to be believed), I"ve decided to go elsewhere for my games.

There are more than enough other sites to access (more easily) than Microsoft and I will be happy to say goodbye to your lack of attention to site maintenance. I had only stayed due to an evidently misplaced sense of loyalty.

Since that loyalty is not reciprocated and/or appreciated, I'm gone.

 

Poor Service

Microsoft Bingo servers uncontactable. Please restore service. Service down for at least 17 hours. Where are the DR servers? This kind of outage suggests a single point of failure has failed. Poor design. I hope this isn't typical of the service received
from the Microsoft Cloud as my employers are currently looking at cloud vendors, and Microsoft is one of them.

 

Why not just take it back to the retailer it was purchased from for an exchange?