Poor information quality when requesting repairs

I recently had to send in my XBox One remote to be replaced under warranty. So I have to pay to send it in, meh. Not impressed but many companies follow that model and it's only $10.

But, now Microsoft has my remote and I can't even see when they plan to ship it back. They say 10 business days, today is 10 business days. So I figure I'll ask support what the status is.

Support tells me they can't check the expected date with the Tracking number that I sent it in under. WHAT?

Anyway, I'm just venting in a place where hopefully someone with the ability to make the system a little better for the real people out there who spent their money on a Microsoft product to have better service.

:)

 

Poor Quality Controllers

Just unboxed my second MS controller in less than a week. I needed to replace a two year old controller that just reached the end of a decent life. First "new" controller had a left trigger that simply did not work - so I took it back. The replacement
has a sticky/mushy D-pad that is in no way the quality equivalent of the two year old controller I had just tossed, AND, an A button that sticks/hangs when pressed. And you really need to mash the s$&! out of the A button to get it recognize the press. So
- Microsoft - the quality of you controllers is terrible. Maybe the new One controller you keep bragging about will actually work if/when its available. For now, I guess I have to get a third party product if I want to keep using my 360. If this how you
plan on generating support for the One... just release crappy 360 hardware to render it obsolete?

 

Bingo Quality - POOR

1st - Bingo starts experiencing "lag" time

2nd - the infamous "connection in progress....." notification

3rd - no connection allowed

4th - banner states to go to bingo "support" page at
http://aka.ms/msbingost

5th - sent to a "forum" site so I can read how other Bingo players are unhappy with this product as well (that's helpful?)

6th - Microsoft "Bingo" support nonexistent - the definition = not existing, or not real or present

7th - magically Bingo starts to work

8th - go back to #1

 

It is rather hard to get information out there.

Best bet? Check your email for an email that was sent in after you set up your repair. In that email there should be something called an "service request" number. Take that number down, call Xbox customer support, give them that number, and they MIGHT have
some info about the status of your order.

Good luck OP

 

Look at that, one TYPO and the whole meaning of my support induced rage changes:

"Support tells me they can't check the expected date with the Tracking number that I sent it in under. WHAT?"

Should read:

"Support tells me they can't check the expected date withOUT the Tracking number that I sent it in under. WHAT?"

So I gave them the service request number, they keep telling me they can't check the status (other than what you and I can see for ourselves) without me sending them my tracking number.

I'm sure I'll get my remote back soon enough, but as an IT person it is ridiculous that Microsoft has such a crappy RMA system.