Poor customer service

spartany102 · Mar 26, 2017

Had on the screen to renew and save 40% off 3mo subscription which charged me the regular price. Called the $Billion Corp. and they couldn't locate this promo I was viewing and honor the $10 savings. Spent over 1/2 hour which probably cost them that $10
or more in labor and they referred me to a " form" to fill out, a $Billion" joke on me Mr Gates, hope your happy with your savings! Now you have a $Billion and $10.

:)

ngocphi · Mar 26, 2017

poor Customer service

@op your issue is you bought the srong regionL code

They only send an one off code if yyou lurchase out of region code that doesnt match your account region

They dont havd Ny records of the Actual code itself as they are unique and would be a privacy violation if they read the code

They only give an exchange with. Photo of the card that is with any console and only one time as a one off

Your balanace is there however you csnt use it until like onyx said you match the balance with ykur account region

But you may encounter issues with downloading content

This is why you dont buy out of region codes or set your account region to something you arent actually in

ngocphi · Mar 26, 2017

poor Customer service

Onyx is correct you just cant see the balancr in the account due to the fact you bouvht the wrong regional code

You can always see it at commerce.microsoft.com

If you bought uk points because it was cheaper but you actually live in nether lands the points would only be usable in uk accounts which means you would have to migrate to thst region

Or you have an uk account and bought your local currency like russian points like onyx. Said you will have issues biying content you would have to match your actual region

Mister Cizl · Mar 29, 2017

Hey spartany102! This issue should be resolved, try the offer again and you should see the proper discount applied. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

XBF Chris J

Hello Matthew,

You seem to have been answered multiple times in this, and your
original thread. This thread will be locked, as duplicate threads are against the Forum Guidelines. Your

original thread will be kept open for discussion, and you can always come back to this thread to view your post and all responses.

Thank you and happy gaming!

ChiefJoboo

This has been their policy when repairing devices in countries that do not have a repair location near to you.

Unfortunately you will have to send it to their nearest repair facility, with you paying postage, and they will send you a replacement back.

For more info contact xbox support:
http://support.xbox.com/contact-us

MarsNeedsTacos

That's an industry issue, not an Xbox issue, launch day patches are on every platform. It's a tough time to have slow Internet.

Smwutches

Phone/chat support would be the only ones who could issue a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Rubyslippers03

I just tried this and the two options given were this forum and put in a request to an xbox gamer..... can you please give me a direct link to request a callbak in Australia please

Poor customer service