poor customer service

Im having a problem with my xbox one controller. I called and spoke to a rep who had a hard time understanding and took over 20 minutes just getting my address. My profile has all my information but your rep are having a problem understanding English. I
ask for a rep id and she said she don't have one. I ask to speak to her supervisor and she said she was busy. I schedule a call back with supervisor and she said it will be at least 3 hrs before they call back. Please some one call me back and help with my
problem.

:)

 

poor Customer service

@op your issue is you bought the srong regionL code

They only send an one off code if yyou lurchase out of region code that doesnt match your account region

They dont havd Ny records of the Actual code itself as they are unique and would be a privacy violation if they read the code

They only give an exchange with. Photo of the card that is with any console and only one time as a one off

Your balanace is there however you csnt use it until like onyx said you match the balance with ykur account region

But you may encounter issues with downloading content

This is why you dont buy out of region codes or set your account region to something you arent actually in

 

poor Customer service

Onyx is correct you just cant see the balancr in the account due to the fact you bouvht the wrong regional code

You can always see it at commerce.microsoft.com

If you bought uk points because it was cheaper but you actually live in nether lands the points would only be usable in uk accounts which means you would have to migrate to thst region

Or you have an uk account and bought your local currency like russian points like onyx. Said you will have issues biying content you would have to match your actual region

 

Hey, ROYALBLACKJEW!

Sorry to see any frustrating experiences with our phone support. What issue are you running into specifically with your controller? If you're having disconnect issues, we suggest trying all the steps on our Xbox
One Wireless Controller disconnects or can't connect support article to help you out. It'll get you through everything we would ask you to do. If they don't help, it suggests to get a replacement controller. However, if you have multiple controllers that
aren't working on the console, we generally suggest getting your console repaired.

Let us know how that goes! We'll get to the bottom of this and get your issue sorted together.

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Xbox Forums Staff



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