Poor customer service.

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Privacy Statement

You are now chatting with 'Richard'

Richard: at 17:26:41

Hello, thank you for contacting Xbox Customer Support. My name is Richard. Please give me a moment to review your question.

Richard: at 17:28:20

Thank you for holding! Can i get your first name please?

Richard: at 17:30:11

I hope I didn’t lose you yet. Are we still connected?

John: at 17:31:22

'

John: at 17:31:23

john

Richard: at 17:31:56

Hey John, how is your day going?

John: at 17:32:16

Good you

John: at 17:32:22

i have misplaced my Destiny disk I have been playing from day one and have lost my disc

Richard: at 17:32:32

Im doing great! Thanks for asking!

Richard: at 17:32:53

Im sorry that you are having this issue. Ill be more then happy to take a look into this for you man.

Richard: at 17:33:03

Can I get your Gamertag that is onto your account?

John: at 17:33:19



John: at 17:34:03

I dont need a replacement not sure if there is a way to just have it on my hard drive....

Richard: at 17:34:06

Thank you very much! Have you purchased the digitally at all or just the disc version?

John: at 17:34:18

just the disc version.

John: at 17:35:09

cant get anyone ant Bungie or activsion no human beings to talk to.

Richard: at 17:36:44

I was taking a further look into this for you man and you would actually need to either purchase the disc version again or you would need to purchase the disc copy again man. You would need to have either one to actually play the game onto the console.

John: at 17:38:07

Even though I have a valid code for the game???? That is not good

John: at 17:38:30

Any suggestions......

Richard: at 17:39:11

Even if you have a code for the game you would need to purchase the game again bud.

John: at 17:43:26

There has to be a way to fix this. Im not feeling to good about throwing 60.00 out the window.

John: at 17:44:06

To ask a customer to buy the product again is not a good business practice.

John: at 17:44:44

It is clear that I have already purchased this software

Richard: at 17:45:36

I do apologize sir but you would need to purchase the game again.

John: at 17:47:07

Who do I talk to about terminating my account and getting my money back. I will sell my console and stick to pc gaming strickly out of principle.

John: at 17:47:51

I know this is not your fault. But this is not acceptable

Richard: at 17:48:43

I can go ahead and cancel out your membership if you would like me to sir. I can help you with that as well.

John: at 17:49:49

I see I am a valued customer. will I be receiving a full credit for my xbox live account?

:)

 

poor Customer service

@op your issue is you bought the srong regionL code

They only send an one off code if yyou lurchase out of region code that doesnt match your account region

They dont havd Ny records of the Actual code itself as they are unique and would be a privacy violation if they read the code

They only give an exchange with. Photo of the card that is with any console and only one time as a one off

Your balanace is there however you csnt use it until like onyx said you match the balance with ykur account region

But you may encounter issues with downloading content

This is why you dont buy out of region codes or set your account region to something you arent actually in

 

poor Customer service

Onyx is correct you just cant see the balancr in the account due to the fact you bouvht the wrong regional code

You can always see it at commerce.microsoft.com

If you bought uk points because it was cheaper but you actually live in nether lands the points would only be usable in uk accounts which means you would have to migrate to thst region

Or you have an uk account and bought your local currency like russian points like onyx. Said you will have issues biying content you would have to match your actual region

 

Dude, you lost your game. It's not Bungie's, or Activision's, or Microsoft's fault. It's your fault. They have no way of knowing that you didn't just trade the game in to Game Stop. If you're so irresponsible with discs you should have bought the game digitally.
When you buy a disc, the disc is the game. You lose/scratch/break the disc you lose the game. Pretty simple concept.

 

I don't even know what to say. pretty simple answer IMO. Kinda felt you wasted your time as well as customer service time with that argument.