poor customer service

Discus and support poor customer service in XBoX on Consoles to solve the problem; why is it so difficult to contact you people? I did manage to get a person at one point and guess what,,, they hung up on me....AWSOME SERVICE THERE.... Discussion in 'XBoX on Consoles' started by WorthyOstrich24, Feb 13, 2018.

  1. WorthyOstrich24
    WorthyOstrich24 Guest

    poor customer service


    why is it so difficult to contact you people?

    I did manage to get a person at one point and guess what,,, they hung up on me....AWSOME SERVICE THERE.

    it took mere seconds to give you my money for a one year payment for xbox live GOLD , but when I have an issue you just ignore me or make it so difficult to discuss my problem that I (we, the paying people) just give up.

    paid for the subscription but it still asks to renew in order to play online..

    how can I get a refund for this apparently bogus service?

    anyone else having this kind of amazing support?

    I got this for my kids and I have regretted it from day one, the product is fine I think , the support behind it is totally non-existant.

    you people are scamming us knowingly and for what?

    do you think that you are that good that people will keep paying?

    I would like to know how to get a refund please..... YOU ARE NOT GIVING THE SERVICE THAT YOU ADVERTISE AT ALL

    IS THAT TO MUCH TO ASK........FOR SOME SUPPORT OF YOUR PRODUCT AND SERVICE THAT IS PAID FOR?

    IS THAT NOT THE LAW? THIS REALLY SUCKS AND MY KIDS AGREE!!

    :)
     
    WorthyOstrich24, Feb 13, 2018
    #1
  2. ngocphi
    ngocphi Guest
    poor Customer service

    @op your issue is you bought the srong regionL code

    They only send an one off code if yyou lurchase out of region code that doesnt match your account region

    They dont havd Ny records of the Actual code itself as they are unique and would be a privacy violation if they read the code

    They only give an exchange with. Photo of the card that is with any console and only one time as a one off

    Your balanace is there however you csnt use it until like onyx said you match the balance with ykur account region

    But you may encounter issues with downloading content

    This is why you dont buy out of region codes or set your account region to something you arent actually in
     
    ngocphi, Feb 13, 2018
    #2
  3. ngocphi
    ngocphi Guest
    poor Customer service

    Onyx is correct you just cant see the balancr in the account due to the fact you bouvht the wrong regional code

    You can always see it at commerce.microsoft.com

    If you bought uk points because it was cheaper but you actually live in nether lands the points would only be usable in uk accounts which means you would have to migrate to thst region

    Or you have an uk account and bought your local currency like russian points like onyx. Said you will have issues biying content you would have to match your actual region
     
    ngocphi, Feb 13, 2018
    #3
  4. Smwutches
    Smwutches Guest

    poor customer service

    Phone/chat support would be the only ones who could issue a refund. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Feb 13, 2018
    #4
  5. XBF Chris J Win User

    Poor customer service

    Hello Matthew,

    You seem to have been answered multiple times in this, and your
    original thread    . This thread will be locked, as duplicate threads are against the Forum Guidelines. Your

    original thread     will be kept open for discussion, and you can always come back to this thread to view your post and all responses.

    Thank you and happy gaming!
  6. ChiefJoboo Win User

    Poor customer service

    This has been their policy when repairing devices in countries that do not have a repair location near to you.

    Unfortunately you will have to send it to their nearest repair facility, with you paying postage, and they will send you a replacement back.

    For more info contact xbox support:
    http://support.xbox.com/contact-us
  7. MarsNeedsTacos Win User

    Poor customer service.

    That's an industry issue, not an Xbox issue, launch day patches are on every platform. It's a tough time to have slow Internet.
  8. Smwutches Win User

    poor customer service

    Phone/chat support would be the only ones who could issue a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  9. Rubyslippers03 Win User

    Poor customer service.

    I just tried this and the two options given were this forum and put in a request to an xbox gamer..... can you please give me a direct link to request a callbak in Australia please
Thema:

poor customer service

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