Poor customer service for xbox one

Sutherland2006 · Mar 22, 2017

It has been more than a month, since i have lodged service request to microsoft. customer support.

They are inaccessible and no coordination among different teams.

i am still awaiting the replaced or repaired xbox one.

Hope someone is watching !! Bill Gates ??

:)

norfolkborn-D0A6EACF-D0D3-4EC8-9A26-68C7593DCD56 · Mar 22, 2017

Poor Xbox customer service

I prefer playstation, and it's not about getting my son unbanned, but the reasons given don't explain exactly the reason. So like you say stop my son doing it again is a little hard with the limited information. One of the reasons given is playing with someone
who has hacked software! How is my 13 year old son joining games online meant to know so one in the game is play with hacked software?? Microsoft can't ban the people who have the hacked software so ban the people who happen to play in the same lobby?

The information on the ban has a list of a possible 10 things my don may have done to be banned but does not give exact reason and it is this information I want and no one can help.

So my statement is still valid poor customer service for a service you pay good money for!

norfolkborn-D0A6EACF-D0D3-4EC8-9A26-68C7593DCD56 · Mar 22, 2017

Poor Xbox customer service

Is anybody else suffering with very poor customer service? Why as a paying customer am I stuck contacting a forum for my son being banned from his Xbox love account? Sent now four message to the forum on banning and had a general reply that I have read over
a hundred times on different people's questions too. Phone the ok help line to be told I am sorry we can not help contact the forum???

Talk about very poor customer service but seems all I can do is send a hundred emails to the banning forum until I get fed up and move over to playstation !!

Internet Expert · Mar 22, 2017

You should be able to see the progress of your service order here: Help with Your Existing Xbox or Kinect Service Order

Internet Expert

You should be able to see the progress of your service order here: https://support.xbox.com/en-US/my-account/warranty-and-service/help-with-existing-service-order

XBF Chris J

Hello Matthew,

You seem to have been answered multiple times in this, and your
original thread. This thread will be locked, as duplicate threads are against the Forum Guidelines. Your

original thread will be kept open for discussion, and you can always come back to this thread to view your post and all responses.

Thank you and happy gaming!

ChiefJoboo

This has been their policy when repairing devices in countries that do not have a repair location near to you.

Unfortunately you will have to send it to their nearest repair facility, with you paying postage, and they will send you a replacement back.

For more info contact xbox support:
http://support.xbox.com/contact-us

MarsNeedsTacos

That's an industry issue, not an Xbox issue, launch day patches are on every platform. It's a tough time to have slow Internet.

Smwutches

Phone/chat support would be the only ones who could issue a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Poor customer service for xbox one