PoolNation FX won't play offline

cbog76 · May 26, 2015

Hey everyone, I'm having an issue getting PoolNation FX to play offline. It is fine when online.

Error code 0x87de2714 which I know means unable to verify license.

I have power cycled more times than I can count. I have deleted and reloaded the game, but still it won't play offline.

Any ideas?

Thanks

:)

aRagingCanadian · May 26, 2015

Games with Gold (June 2015)

Why not make PoolNation FX a free game since this is the third month in a row now.

J Hardwater · May 26, 2015

Xbox one offline and Poolnation FX

Alright. So I've searched around hell and back for this, but couldn't find anyone whose had this problem...

When I'm at home, my Xbox One is always connected online, no problem. I buy/download all my games from it as well.

My issue is when I take my XOne to work in my GAEMS case, I play offline (most of my shifts are 12hour nights, and there's no internet). Most of the games I downloaded work perfectly fine, no problem, but some just won't. For example, I'll start Worms Battlegrounds,
and it'll say I need to be online to access this game (other games do this as well, like the new pool game that's free with gold).

I've made sure (while at home, connected to Live) that my Xbox is set as my home console, I've uninstalled, power cycled, reinstalled the game... Nothing works. The second I'm offline, I can't play.

I was just wondering if there's an actual fix to this? If anyone else has this problem?

P.s. : the games a mention are all GwG games, but I also have GwG I can play offline (child of light, IDARB, etc)

Pool nation FX;

I can't even play it... The second the game finishes loading, it crashes my Xbox to home. I've tried hard resets, uninstall+reinstall... Things aren't looking good.

-- Rick -- · May 26, 2015

Hi cbog,

seems like you have tried most things, perhaps one last thing. You can try
removing your profile, restarting your xbox, then
adding your profile back again.

See if that helps. If not then you might have to try main support
here!

Good luck!

cbog76 · Nov 1, 2018

Well I did as you suggested and all that was accomplished was the removal of all my locally saved games.

aRagingCanadian

Why not make PoolNation FX a free game since this is the third month in a row now.

Miss Diggz

Hey there Bobbyleez18,

Thanks for getting back to me with the info, it's much appreciated! That's a bit odd what's happening and crashing in the loading screen. When you have a chance, I would first suggest trying out these steps to see if we can get this sorted.

Power Cycle your Xbox One console by holding the Xbox button on the front of the console for approximately 10 seconds.
Once your console is completely off, unplug the console from the power source and give it a few minutes.
Then, plug all the cords back in and turn on your console.
Try launching Pool Nation FX again and try playing.

Be sure to let me know how it goes!

ExelArts - The error code 0x87de2714 may mean that your Xbox One console was unable to verify the license for Child of Light and Pool Nation FX.

I would recommend first checking to make sure that the account you are signed in is in fact the account that originally purchased the games. Next, I would suggest trying the steps above and if they don't do the trick for you, create a new thread detailing
what you're experiencing. This way you can receive support catered specifically to you from our community. Thanks so much!

PAINEretlaw - I'm sorry to hear about the issues you've been experiencing. I would suggest trying out the steps I posted above, but for Child of Light. If they don't make a difference, I would then suggest creating a new thread detailing
what you're experiencing and list out any troubleshooting steps you've tried so far. This way you can receive support catered to you from our community. Thanks so much!

J Hardwater

Weird. As I can play Child of Light offline...

PAINEretlaw

I am a trucker and I downloaded both child of light and poolnation last night. Started up child of light to see about it and finished the first battle and then went to bed. Today I don't have wifi and the game won't start. Says I have to be online. All the
GwG do it now.

I have a couple games I bought that work but GwG won't. I don't get it. I had the pro with minecraft a couple months ago but it cleared up. I am also experienceimg problems with my local/cloud saves while I am online vs off.

Miss Diggz

Hey there Bobbyleez18,

I'm sorry to hear about the crashing issue. Just to clarify while loading the main menu on Pool Nation FX, when does the crashing to the Xbox One Home screen happen?

in Offline mode
in Online mode
in both Online and Offline mode

Also, are you receiving any error codes or error messages when this happens?

When you have a chance, let me know the answers to the questions above and we'll go from there. Thanks so much!

PoolNation FX won't play offline