Pomocy! włamali się na konto [Edit - Translation] - Help! broke into the account

Hey there Tomasz1980alta,

Thanks for reaching out to the Forums for advice on what to do in this situation. I can totally see how this situation could be pretty bleak, however if they had changed your sign in email, the only way to recover your account would be to contact Xbox support.
I suggest getting back in contact with them that the alias has been changed again.

Hope this information was helpful.

Thanks!

And finally I created next account ont he same consol and I have Access to my games but not to saves. Fortunatelly most of games I have with cd and not as Digital version. This shows that Digital versions of games and adding credit cards is not a responsible
idea when you have xbox. I'm waiting for Ps5 because is ridicolous that I can't even inform that my account has been stolen... Never more xbox. And you guys be carefull you can lost everything and reset of password doesn't work. Thiefs changed everything e-mail,
name of account and no. of Phone but you are not able even inform about that because where? No one mail from support exists.

Thank you for advise I Under stand that we should use English here. Unfotunatelly it doesn't work. System doesn't recognize my Old name of account.The Thief perhaps changed name as well. It should be possible to report this situation - stolen account but
I can not even inform detail of my account anywhere. You could easily check that's my account for example based on my ip address and I could also provide all my details from the console like serial no. etc... It seems that therefore it is not simple because
situation is so difficult for Microsoft. What do you think? What can I do more? The worst is that I lost all my saves... That was good decision no to add credit card there...

Hi Tomasz,

Thanks for the replies. Unfortunately, the only way to recover the account since all proofs have been changed is to contact support as the others mentioned. The saves are attached to the profile the games was played on. Here is a guide to request a call.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.As there is nothing
more we can do I will be locking this thread.



Hope this helps.

Brad

I tried and contact with support is not possible in this case...