Pomocy[Translation-Help]

Hi Pomcy,

Thanks for reaching out to the forums. We understand you are trying to pay a past due subscription. Unfortunately, a
past due subscriptionis not able to be paid
with account currency. You need a debit/credit card or a paypal account.

Thanks,

Brad

Hey there Marcus!

I'm sorry to hear you're having issues taking advantage of a month of free Xbox Live Gold promotion. Let's see what we can do to get things sorted.

First off, please be aware that every console comes with 3 total Xbox Live Gold one month trials and are only available to profiles that were made on the console itself.

If you made the profile on your console and are wanting to use one of the 3 trials, you'll need to have a valid method of payment on file as well.
I suggest heading over to commerce.microsoft.com and ensuring that your billing information is accurate and up to date.

Let us know how that goes and we'll work with you from there! ^_^

Hey there!

I'm sorry to hear about the issue. Have you checked to be sure that your clip was not stored on your local storage instead of Xbox Live?

Unfortunately there is no way to recover clips if they have not recorded. Your best bet will be to be sure you have enough available space in your DVR and that your settings are set to upload images to Xbox Live.

Good luck!

Cześć,

prosimy o kontakt z działem pomocy technicznej pod adresem support.xbox.com i spróbuj porozmawiać z nimi przez telefon, ponieważ mogą one szybko pomóc w rozwiązaniu tych problemów.

[Translation- Please contact technical support at support.xbox.com and try to chat with them on the phone as they can quickly help you solve these problems.]

Webtranslation:

I have

something with gold, I write it, expiration date and in games and

applications as my account is gold, I can also play and download games

from gold but I can not create a group I can not join any group and I

can not play games online .




Response:

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

Webtranslation:

Cześć,

sprawdź http://account.microsoft.com/services, aby zobaczyć, czy subskrypcja jest tam wyświetlana.

Jeśli pojawi się subskrypcja, spróbuj wykonać następujące czynności

Usuń profil z konsoli (upewnij się, że znasz poświadczenia konta dla konta, ponieważ będziesz ich później potrzebować)

Wykonaj

ręczne kroki związane z zasilaniem, o czym wspomniano w poniższym

linku, pamiętaj, aby odczekać co najmniej 60 sekund przed ponownym

włączeniem: http://support.xbox.com/en-us/xbox-one/console/power-cycle- konsola

Ponownie pobieraj swój profil

Jeśli

te kroki się nie powiedzie, najlepiej skontaktować się z pomocą

techniczną konsoli Xbox (przez telefon lub czat Microsoft Support) pod

adresem http://support.xbox.com/contact-us