Points reset!

Hello Nicola,

Our suggestion, please attempt to follow our problems with Xbox One achievements and challenges support
article which references the exact steps to take in order to try and resolve this issue.

It does seem that you have not acknowledged our responses, but we would also like to recommend combining all troubleshooting provided by the other XBF moderators.

We will be locking this thread to prevent repetitive responses, but if you have any other questions, always feel free to create a new thread detailing the issue and we'll be glad to help.

Best wishes!

Are we talking aboit gamerscore?

Uninstall your profile and do a hard restart. Clear local saved games and sign back into xbox live . Then launch the game so that it syncs again

Hey there Nicola thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help. Lets start with the basics of troubleshooting theses particular issues. We suggest removing and re-downloading the account by following our

How to add or remove a Microsoft account on Xbox One page (If and only if the account details are known both email and password) give it a shot and keep us updated on further developments.

Yes, points totaled in the game