Points purchase error in the mut madden store it’s been a week that I haven’t received my...

I m schizophrenic and bipolar. I spent $500 on madden 20 and $300 on madden 22 MUT. I thought it was madden 22 not madden 20 hence why I spent so much on a 4 year old game. It wasn’t fraud. I paid for it. And I didn’t realize it was madden 20 until after I made the purchases. All I am asking for is a refund on my madden points if you can somehow transfer the points that I spent on madden 20 and put them in my madden 22 account, since they cost the exact same and I don’t play madden 20. I spent 60,000 points on madden 20 within the last 3 weeks but I haven’t even played a single game since I found out it was released in 2019.

I click buy points and nothing responds. I can’t even press a to buy the points. Thats the error I’m having. When I try to buy points just nothing happens.

Hello again Scott P,

If this also happens with your friend, it may be a bug or problem in the game, so I would recommend contacting Madden Support directly to get a little more help regarding this issue.

Support (EA Game Developer): https://help.ea.com/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope they can help you, let me know if they do. I'll be waiting!

Hi Scott P, my name is Jose and it is my pleasure to help you. I am very sorry that you are going through this problem, I assume you are referring to Madden NFL, is that correct? Was the purchase made from your Microsoft account? If so, can I ask you to check your transaction history to see if your order appears as "Successful" or "Completed"? I await your response and feel free to send one more screenshot, however if any personal data appears on it, you must hide it for security reasons, keep in mind that this is a public community forum and we are all players like you. I am attentive to your response. Greetings, Jose.

It says completed and I never received my points it’s been 6 days now !!

Hi Scott P, my name is Jose and it is my pleasure to help you.

I am very sorry that you are going through this problem, I assume you are referring to Madden NFL, is that correct? Was the purchase made from your Microsoft account? If so, can I ask you to check your transaction history to see if your order appears as "Successful" or "Completed"?

I await your response and feel free to send one more screenshot, however if any personal data appears on it, you must hide it for security reasons, keep in mind that this is a public community forum and we are all players like you.

I am attentive to your response.

Greetings,
Jose.

I understand in this case, since the problem is about payments and billing, I would recommend you contact Microsoft Support through the following link:

https://support.xbox.com/contact-us/

If they can't give you any help then contact EA support who are the developers of the game, and maybe they can give you a solution, I would like to be able to offer you better help but keep in mind that this is a Microsoft public forum where we are players like you. That we help other players with basic problems, this means that we are not Microsoft employees.

I hope you understand, I wish you good luck.