Points not received for gold renewal

Discus and support Points not received for gold renewal in XBoX Rewards & Social to solve the problem; hi ive renewed my gold but not been given the points in rewards, i purchased it through my Xbox and already had gold be275994-37e1-45e1-9c9c-bf25ff6bba18 Discussion in 'XBoX Rewards & Social' started by apb1978, Jun 2, 2017.

  1. apb1978
    apb1978 Guest

    Points not received for gold renewal


    hi ive renewed my gold but not been given the points in rewards, i purchased it through my Xbox and already had gold

    :)
     
    apb1978, Jun 2, 2017
    #1
  2. Taverymuch-7FF4D991-5978-48FF-8F24-8E1B584324D7
    Taverymuch-7FF4D991-5978-48FF-8F24-8E1B584324D7 Guest
    No Rewards for Gold auto-renewal in October 2016 AND October 2017

    My Gold membership renews automatically and has done so since my tenure started, now 9 years.

    I signed up for the Rewards programme in 2010

    Each renewal of Gold awarded me 5000 points up to and including the renewal in October 2015

    Both my latest and the previous renewals, I have not received 5,000 points each time

    Has something gone wrong?

    Thanks for fixing this for me
     
    Taverymuch-7FF4D991-5978-48FF-8F24-8E1B584324D7, Jun 2, 2017
    #2
  3. GreyAlphaWolf
    GreyAlphaWolf Guest
    No points received for Gold renewal

    I renewed my 12 month gold subscription in Jan 2012 with a prepaid code.

    I did this through a dashboard offer to receive 600 points for renewing my subscription.

    I received an email confirming the renewal on 06/01/2012

    The next email I received was from Xbox LIVE Rewards saying that "Your Xbox LIVE Rewards Membership is Now Active‏" dated 28/02/2012

    I have not received the points or had any email communication to acknowledge that they will be credited.

    Thanks for any advice/help.
     
    GreyAlphaWolf, Jun 2, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Points not received for gold renewal

    As of July 1, 2014, there are no offers to receive credits for renewing gold.
     
    Smwutches, Jun 2, 2017
    #4
  5. x24hrs2livex Win User

    MISSING REWARDS

    For support with the rewards program you need to post here forums.xbox.com/.../29.aspx

    As far as not receiving the points for renewing Gold, they will not show up until your membership was supposed to end.

    Example: You renew today, Gold ends in tomorrow, you will receive those points in a few days.

    You renew today Gold expires in September, you wont get those points until September.
  6. king Clash Win User

    Free Microsoft points with Gold renewal

    it was an on line promotion when i turned on my Xbox, the message said: renew you gold subscription and receive 400 Microsoft points, i did this(some time ago now) but never received the points... I renewed for 14 months, and my gold subscription ends in
    march 2013 i think...
  7. Mister Gwyther Win User

    No points received for Gold renewal

    Thanks for the confirmation! I've sent you a PM on the forums with more information. Thanks!
  8. GreyAlphaWolf Win User

    No points received for Gold renewal

    Hi there, I can confirm that I have checked all the emails and folders you mentioned and can not find anything relating to the dashboard offer points.
  9. Miss Kleo Win User

    No points received for Gold renewal

    Hey GreyAlphaWolf! Glad you came to us! Can you confirm that you have checked all emails linked to your GT? This includes your WLID but also your preferred emails, as well as, your spam, junk and trash folders. Let us know!
Thema:

Points not received for gold renewal

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