points not getting transferred after reaching 5000

Discus and support points not getting transferred after reaching 5000 in XBoX Rewards & Social to solve the problem; Greetings, the xbox reward faq told me to post here if the credits don't get transfered to my account so here I am. I reached 5000 points over a month... Discussion in 'XBoX Rewards & Social' started by DarkestVeil, Nov 5, 2017.

  1. DarkestVeil
    DarkestVeil Guest

    points not getting transferred after reaching 5000


    Greetings, the xbox reward faq told me to post here if the credits don't get transfered to my account so here I am. I reached 5000 points over a month ago but nothing has changed apart from no longer being able to ask for an early transfer. Please help.

    :)
     
    DarkestVeil, Nov 5, 2017
    #1
  2. XBLRewards3
    XBLRewards3 Guest
    Rewards Point not deposited after reaching 5000

    Hi Caricax. You are currently registered as a UK member in Xbox Live Rewards. Unfortunately, your Xbox Live region is set to a locale that is not part of the program. We will not be able to deposit to your account unless these two regions match. To receive
    a deposit, you'll need to switch your Xbox Live region at commerce.microsoft.com to UK.
     
    XBLRewards3, Nov 5, 2017
    #2
  3. Caricax
    Caricax Guest
    Rewards Point not deposited after reaching 5000

    Hello!

    I have currently 5250 points in my Rewards account, but they were not deposited on the 30th, neither on 15th. Is there something wrong? What can I do?

    I contacted the Chat support, but they asked to open a thread here on the Forum. The protocol is 1401351268.

    Thanks a lot!
     
    Caricax, Nov 5, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    points not getting transferred after reaching 5000

    Hello DarkestVeil,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Netherlands Microsoft Account region. When you register into the Rewards program, we create a new account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Nov 6, 2017
    #4
  5. XBLRewards8 Win User

    points not getting transferred after reaching 5000

    Hello DarkestVeil,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Netherlands Microsoft Account region. When you register into the Rewards program, we create a new account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. MRallamagoosa Win User

    request deposit button is missing

    The button is only available when you have more than 1000 points but less than 5000. After you hit the 5000 mark, the auto deposit will happen by default, so the button is removed.

    "Early" means before reaching 5000 points, the deposit date is the same as the automatic one anyway.
  7. XBLRewards3 Win User

    Rewards Point not deposited after reaching 5000

    Hi Caricax. You are currently registered as a UK member in Xbox Live Rewards. Unfortunately, your Xbox Live region is set to a locale that is not part of the program. We will not be able to deposit to your account unless these two regions match. To receive
    a deposit, you'll need to switch your Xbox Live region at commerce.microsoft.com to UK.
  8. The Viral Cyrix Win User

    xbox rewards

    Im also sure points only get deposited when you reach 5000
  9. MRallamagoosa Win User

    Xbox Rewards Points not depositing

    I cannot tell when you reached the 5000 points mark (or eventually made an early deposiot request) but remember that if you have reached 5000 or more by the end of last month, those should be converted by the 15th of this month.

    If you reach 5000 points between the 1st and 15th, they are deposited at the end of the month. If you reach 5000 points between the 15th and 30th, they are deposited by the 15th of the next month.

    As an example, last month I got to 5250 on the 12th and got the deposit on the 29th.

    If you have been waiting for more than what I explained, then support will have to look into it.
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