Points not depositing

Burnip · Dec 19, 2016

Apparently my points aren't depositing, so I need to make a post about it.

My guess is it's related to my ms commerce account having both a GB and US billing address.

:)

XBLRewards8 · Dec 19, 2016

Points not depositing.

Hello Lobstah,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your 50,000 Credit event occurred on the 6th, you should expect it to be deposited in the end of month deposit cycle. Since your previous deposit on the 14th went off without a hitch, we do not foresee any issue with this end of
month deposit.

XBLRewards8 · Dec 19, 2016

Points not depositing

Hello H3L xBlIzZaRdx,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8 · Dec 21, 2016

Hello Burnip,

Since you registered as a Great Britain region Rewards Member, we cannot complete a deposit of GBP into your Microsoft Account, since it is set to the United States region and only accepts USD.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Murphs-A47006C9-2185

Points are only deposited twice monthly, around the 15th and 30th. Typically if the points are pending between the 1st and 15th they're deposited at the end of the month (around the 30th) and if the points are pending between the 16th and 30th they are deposited
around the 15th of the next month.

Unfortunately those are the only times points are deposited.

bowski477

Xbox LIVE Rewards Points equal to or greater than 100 will be automatically deposited into your Xbox LIVE account each month. It may take up to 30 days for the points you earn to be deposited into your account. If your points total is less than 100,
the points will be held as pending until 100 total points are reached and deposited into your account.

Pending points are usually deposited around the 15th and 30th of each month. Your points might just be pending until the next deposit date.

urnotwutuown

I have checked my billing points history and found no deposits of 400 points or multiple deposits that equal up to 400 points.

Murphs-A47006C9-2185

The only time we are able to request a manual deposit is when you have between 1,000 and 4,999 points. At that time you can activate the manual deposit request and the deposit is processed on the next deposit date (it is not immediate). If you have over
5,000 points then they are typically automatically deposited to you account on the next deposit date.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Points not depositing