PoE Shop failure but Payment taken by Microsoft GT, CPLX Teuteuf61

Hello,

Further to the purchase of the pack Manticore I have no more access to the shop.

To note that just before this purchase, the access raised no problem.

The balance of 260 points is absent (250 with the new pack, already present 10)

But in the appearance of the character I received the effect of weapon the regular visitor and the portrait.

Repeatedly I relaunched the game and also to restart the console Xbox One

But it changes nothing, the problem is always present: black screen without any balance of points and message " failure of the load of the shop ".

I also made a change of character, but different 3 the problem is identical.

I have then, deleted the game to download it again

And having made again the tests above, the bug is not solved yet

Thank you.

:)

 

My gamer tag has been changed by somebody

"GT" - you can't. And it's a failure with Microsoft that you can't do so. Short of starting anew -- new WLID, new GT -- and abandoning your old WLID/old GT and deleting the WLID account associated with it -- will there at least no longer be any publicly
associated link between the old GT and the old billing data.



Microsoft's PROCESS should be updated that if a CCARD is "(Removed)" that it should no longer be useable for account verification / access purposes Again, Microsoft's failure.



"Removed

The payment method has been removed from your account and the payment method is listed for historical purposes."

 

poe

level 32 poe on round 5 need help gt

 

Hi

You should contact Xbox Support to investigate the missing purchases.

You can chat with them here: Contact Us | Xbox Support