PLS HELP Microsoft Jigsaw is still not working

Hi ,

A corrupted file is one of the possible reasons why your Microsoft Jigsaw is not working. For us to isolate this issue, kindly provide us the following information:

• Can you tell us if you recently updated your computer before the issue started?
• May I know if you tried reinstalling the game from the Windows Store?
• What troubleshooting steps have you tried so far?

In the meantime, I recommend that you run the Windows App troubleshooter to scan and repair any corrupted files for your Windows apps. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

Had to do Windows 10 reset after an update went bad.

Reinstalled several times now, since it happened and nothing works.

Did run the Windows App troubleshooter with no changes.

Hi ,

A corrupted file is one of the possible reasons why your Microsoft Jigsaw is not working. For us to isolate this issue, kindly provide us the following information:

• Can you tell us if you recently updated your computer before the issue started?
• May I know if you tried reinstalling the game from the Windows Store?
• What troubleshooting steps have you tried so far?

In the meantime, I recommend that you run the Windows App troubleshooter to scan and repair any corrupted files for your Windows apps. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

I appreciate your reply. Since you recently reset your Windows 10, have you checked if the updates installed successfully? Normally, reinstalling the game will help you eliminate corrupted files on the game. After you installed the game, can you tell us
what happens when attempting to launch the game?

Let's try to remove temporary files on your computer. To do that, kindly perform the following steps below:

1. Press the Windows key on your keyboard, and then click the
   Settings icon.
2. Select System, and then select Storage.
3. Select This PC and click on Temporary files.
   
4. Select Temporary files.
5. Click Remove files.
6. Restart your computer for the changes to take effect.

Keep us posted with the result. We'd be glad to further assist you.

Hi computerlady49,

A corrupted file is one of the possible reasons why your Microsoft Jigsaw is not working. For us to isolate this issue, kindly provide us the following information:

• Can you tell us if you recently updated your computer before the issue started?
• May I know if you tried reinstalling the game from the Windows Store?
• What troubleshooting steps have you tried so far?

In the meantime, I recommend that you run the Windows App troubleshooter to scan and repair any corrupted files for your Windows apps. You may refer to this

link to run the troubleshooter.

We look forward to your reply.

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

You're a genius.Works for me.

Thank you

Tried this. Didn't work. Any other suggestions for the same problem? Microsoft Jigsaw was already turned on in my apps. I turned it off, then back on & still didn't help.