PLS HELP IS MY CONSOLE BRICKED???

Hey there RiverFallsRacer,

It's like the console is having an issue reading the discs with the scratches so that's likely the reason there. Does the issue happen with a disc game that doesn't have any scratches?

Let's check a few things to narrow this down and make sure there isn't any network issues.

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.
  

That information will help us determine the next best steps. Thanks!

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I have the same problem. Pls tell me what to do. I already bought a new power brick but when i plug it in, the color is orange then i power the console and color changes from orange to green then orange and green again it doesnt stop. Pls help

the audio on my console plays AT about 50% speed if anyone can help pls

Hi Manny Baker,

Welcome to Microsoft Xbox Community Forum. I understand that you're having trouble with your Xbox One S console. Based on the information you've provided, it's possible that your console is experiencing a hardware issue. However, before we jump to any conclusions, let's try some troubleshooting steps to see if we can get your console up and running again.



First, let's try a power cycle. To do this, unplug the power cable from the back of your console and wait for at least 10 seconds. Then, plug the power cable back in and turn on your console. If this doesn't work, try plugging your console into a different power outlet.



If the power cycle doesn't work, let's try resetting your console's display settings. To do this, follow these steps:

1. Press and hold the Xbox button on your controller to turn off your console.

2. Press and hold the Xbox button on your console for 10 seconds until it turns off.

3. Press the Xbox button on your console to turn it back on.



If resetting your console's display settings doesn't work, let's try booting your console into safe mode. To do this, follow these steps:

1. Turn off your console.

2. Press and hold the Bind button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

3. Continue holding the Bind and Eject buttons for 10-15 seconds or until you hear two power-up tones.

4. Release the Bind and Eject buttons after the second power-up tone.



If your console boots into safe mode, you can try resetting your console to factory defaults. To reset your console to factory defaults, follow these steps:

1. Select "Reset this Xbox" from the Troubleshoot menu.

2. Select "Remove everything" to erase all data on your console.



Let me know how it goes.

Kind regards,

Marrion

Hi Manny Baker,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion