Please verify your account information so we can make a deposit.

Discus and support Please verify your account information so we can make a deposit. in XBoX Rewards & Social to solve the problem; I have already checked my account details, everything is correct. [img] 1fa56293-21ad-4cba-a3f3-12882bc7f37d Discussion in 'XBoX Rewards & Social' started by VINICIUSsatan, Dec 30, 2016.

  1. Please verify your account information so we can make a deposit.


    I have already checked my account details, everything is correct.

    Please verify your account information so we can make a deposit. [​IMG]

    :)
     
    VINICIUSsatan, Dec 30, 2016
    #1
  2. I can not receive my reward credits

    I have already updated my account and billing address and the message below.

    Required attention

    Please verify your account information so we can make a deposit.

    Your deposits are not being approved! Verify that the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If they are correct, create a publication here in our support forum.
     
    Shark Sakura 28, Dec 30, 2016
    #2
  3. ll AKIUS ll
    ll AKIUS ll Guest
    help please

    It is necessary to update your account to make a deposit!

    Confirm your account information so that we can make the deposit.

    HELP PLEASE
     
    ll AKIUS ll, Dec 30, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Please verify your account information so we can make a deposit.

    Hello VINICIUSsatan,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Jan 3, 2017
    #4
  5. XBLRewards8 Win User

    Please verify your account information so we can make a deposit.

    Hello VINICIUSsatan,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. XBLRewards8 Win User

    Please check your account information so we can make a deposit.

    Hello DnknDonuts 44,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this database is not within our program, this
    issue is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards3 Win User

    Please check your account information so we can make a deposit.

    Hi DeStormPower. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently
    working on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
  8. XBLRewards8 Win User

    Please check your account information so we can make a deposit.

  9. XBLRewards8 Win User

    Please check your account information so we can make a deposit.

    Hello momoforever911,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
Thema:

Please verify your account information so we can make a deposit.

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