Please try a different payment option?

Hi,

I got a free month trial of xbox live with Overwatch on 06/06/2016 and had selected it to auto renew every month.. On 06/07/2016 i got an email from Microsoft saying that theyre charging me for this month, however going on to Overwatch today (08/07/2016)
it says that i dont have xbox live and need to purchase it again, it then says i own a free trial which renews on 06/08/2016 which i cant end the subscription for. I try and purchase a month of xbox live and it says "Please try a different payment option".

I dont know what to do and not really enjoying it if Microsoft are gonna take £5.99 out of my account to actually not have Xbox Live, is there anyway i can stop the free trial subscription and just continue with what im already paying for?

Thanks in advance

:)

 

Please Try a Different Payment Option

me too, i have the same issue!!!

 

please try a different payment method

Hey Slippery Jypsy,

For this case I suggest contacting Support by phone and speaking to a billing specialist.

 

Sorry to hear it. You are showing as only having a silver account. If it should be gold then give phone support a call and they should be able to help you sort everything out. Here's the number for UK phone support. 020 7365 9792 or 0800 587 1102 FREE