Please try a different payment option

Hi all,

When looking to purchase one months gold subscription on my Xbox One this evening I kept getting the error message "Please try a different payment option: The payment option is used on as many accounts as it is allowed to be. Remove it from those accounts
and try again, or add a different payment option."

Now, I am 100% certain this is the only account using these debit card details I've even entered a brand new card and still no luck. I've done all the routine checks to see if anyone else may have been using my card but my transaction history is clear,
and there is nothing showing up on my internet banking either.

I've also tried adding my PayPal account and trying to use that, but I just get the same error message.

Any help would be greatly appreciated

:)

 

Please try a different payment option?

Sorry to hear it. You are showing as only having a silver account. If it should be gold then give phone support a call and they should be able to help you sort everything out. Here's the number for UK phone support. 020 7365 9792 or 0800 587 1102 FREE

 

Please Try a Different Payment Option

me too, i have the same issue!!!

 

Can anyone help with this please

 

Have you tried , taking your card off of your profile and re-entering the information? And is it visa/Mastercard? ?

 

Have you made sure your Xbox One's region matches the region you're currently in ?

Having a different region than your profile or creditcard is registered to can result in that error being given

 

I have added and a brand new card which is Visa, and my Xbox region matches the region i am but still no luck

 

Sorry to hear it. However, as this does seem to be a billing issue associated with your account you should contact phone support for further assistance. If you live in North America dial 1-800-469-9269