Please try a different payment option, this payment option is used on as many accounts as it ...

Velkesh · Apr 9, 2016

So what is going on here??! im trying to renew my membership with my visa debit card but it wont allow me and just says the anoce message.. I have the funds on my account, card is still valid. The message is very concerning as it suggests that my payment
method is being used on somebody else's account?? Do I need to cancel my debit card because you have allowed my details to be stolen and used by someone else??

i don't have another form of payment I can use.. And I'm more concerned about my details being used fraudulently

:)

ADWarner-50C74724-4B83-441C-998B-A1C7324076C8 · Apr 9, 2016

Please help! Can't remove payments, use a promotional code or my credit card to sign up for xbox live! (Xbox one)

Amgio, I also am having this issue - This payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or add a different payment option.

Did you get it sorted?

RomkaLTU · Apr 9, 2016

Can't redeem 12 month Live Gold, support chat not working!

Ok that trial doesn't work anymore:

This payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or add a different payment option.

Good job Microsoft.

Smwutches · Apr 9, 2016

For billing issues you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

That error message is actually pretty common and does not mean that your card is being used by anyone else.

Smwutches · Oct 31, 2018

The link I gave earlier will take you to support for your region. Or these are the numbers for UK support - 020 7365 9792 or 0800 587 1102

IcemanBRFC

Hi thanks for the response. Ive tried to pay for a Gold Subscription, but it keeps on saying that i cant . says i need to try a different payment option.

Error

This payment option is used on as many accounts as it is allowed to be. remove it from thise accounts and try again or add a different payment option.

*** i only have this payment option under 1 account, so not sure why its saying i have it under too many accounts. I tried to add another payment option, and it also wouldnt allow me to add one.

Any suggestions of how to check if i have other accounts with this payment option?

RomkaLTU

Ok that trial doesn't work anymore:

This payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or add a different payment option.

Good job Microsoft.

Clint Horriss

A debit card and two credit cards keep throwing up a message: This payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again or add a different payment option:.......... Using the edit option to remove
accounts doesn't work

ADWarner-50C74724-4B

Amgio, I also am having this issue - This payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or add a different payment option.

Did you get it sorted?

onyxishere

Sorry to hear it. You are showing as only having a silver account. If it should be gold then give phone support a call and they should be able to help you sort everything out. Here's the number for UK phone support. 020 7365 9792 or 0800 587 1102 FREE

Please try a different payment option, this payment option is used on as many accounts as it ...