Please sort out external storage problems

Right if I put my xbox in instant mode, and then turn it off with the external HDD still connected, my HDD won't turn off with the console. So I then changed the settings of the drive to sleep after so many min of inactivity, now doing this makes my HDD
constantly spin up turn off for a few seconds then spin up and so on so on. So please fix this because its driving me nuts I don't won't to keep disconnecting it. Thanks

:)

 

Please sort out these problems.

I've got premium games and Taptiles is usually the worst at not working. You pay for the premium and you don't get to play the games. Last year I was without some of the games for nearly two months which I paid for in advance and you don't seem to care about
that. Surely a big company like yourselves can sort out a little thing like this. Step up to the plate and sorted it out please. It's been about a week now since I could get Taptiles to work. Going on your site is like hitting a brick wall, you just get sent
around the houses and nothing gets resolved. You never acknowledge these problems or even apologise for the loss and no refund on the months lost, get a grip.

 

External storage problems?

I wish I would've seen this before I did it tonight. Xbox was acting funny so I hard reset it. Didn't even think to unplug the drive first. That explains a lot. Is there any way to fix it or is it a guaranteed wipe?

 

Have you got the latest dashboard update installed? I'm not sure if it's been rolled out to everyone yet. There's an option in the settings to turn your external hard drive off when the console is turned off, so you could give that a try.

 

Yer that is ticked I think i have pointed it down to when the xbox is checking for updates for games. So it must spin up check update for one game spin down then spin up check a different game and so on son till it stops check. So hopefully Microsoft find
out and just can keep the HDD spinning till it has checked all games for updates because it cant be good for the drive to keep spinning up and down. Dose anyone no a way to tell Microsoft about this issue? Thanks

 

Micrsoft knows this issue and they are working on a fix.

You`ve done exactly this: (Settings -> Power -> "When Xbox is off, turn off storage") ?

Try a Hard Reset (~15sec Holding PowerButton) maybe that can fix it, but I don`t think so.

I would recomend to untick if it makes less On/OFF.

 

I know this thread is old but I'm having the exact same problem and cannot find a fix, my external hdd continuously powers up and down for hours on end when the Xbox is in instant on mode.

The only way to stop it is to use power save mode or unplug the hdd. Neither option is acceptable really.

Has anyone found a fix yet? I'm using a Seagate 4tb expansion drive.

 

Hey there Excellcium!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!