please review suspension

Hi, thanks for visiting Xbox Support! I'm Joanna S..
‎12‎:‎40‎:‎08‎ ‎PM

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yes can u tell me why my account is locked
‎12‎:‎40‎:‎45‎ ‎PM

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Oh, just want to check how did you know that your account is locked?
‎12‎:‎41‎:‎37‎ ‎PM

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...
‎12‎:‎41‎:‎47‎ ‎PM

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seriously?!
‎12‎:‎42‎:‎01‎ ‎PM

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Do you mean, suspension?
‎12‎:‎42‎:‎01‎ ‎PM

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yes
‎12‎:‎42‎:‎10‎ ‎PM

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Thank you so much for confirming it to me. Let me check the account.
‎12‎:‎42‎:‎31‎ ‎PM

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Just to confirm, is this the gamertag?

‎12‎:‎42‎:‎51‎ ‎PM

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‎12‎:‎43‎:‎00‎ ‎PM

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yes
‎12‎:‎43‎:‎14‎ ‎PM

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Great!
‎12‎:‎43‎:‎38‎ ‎PM

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Thank you.
‎12‎:‎43‎:‎39‎ ‎PM

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Thank you very much for sparing me your time to check on your account. I appreciate it. I have reviewed your account here on my end, and I can indeed see it here that there has been a suspension issued to you by the Enforcement
Team.
‎12‎:‎46‎:‎19‎ ‎PM

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WHY
‎12‎:‎46‎:‎37‎ ‎PM

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I can certainly understand how you feel right now. First of all, this is a gamer to gamer conversation alright and I certainly don’t want my account to get banned most especially not knowing why it got banned in the first
place.
‎12‎:‎47‎:‎18‎ ‎PM

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so is there no way to appeal this
‎12‎:‎48‎:‎20‎ ‎PM

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I have checked it here and your suspension is from Feb 14, 2017 7:36:18 PM Feb
15, 2017 7:35:18 PM . This would be for 24 hours. Luckily, we are only getting this short time, others are getting a month, or even a permanent ban.
‎12‎:‎49‎:‎04‎ ‎PM

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ive been a customer of youll about 10 years but this is crap
‎12‎:‎49‎:‎18‎ ‎PM

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so if u cant tell me what i did to deserve this or remove this suspention ill take my business
‎12‎:‎50‎:‎28‎ ‎PM

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ELSEWHERE
‎12‎:‎50‎:‎39‎ ‎PM

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I do understand and hear you on this one. I do appreciate that you've been a loyal customer with Xbox. However, We cannot file a case review if the suspension range is for 24 hours only and if the suspension just recently happened
on the account which is within 24 hours. The enforcement's duration is greater than 24 hours in length. No worries, here's what we do, you can post this to the forum about this case.
‎12‎:‎51‎:‎41‎ ‎PM

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Here's the link:
Results in Xbox - Microsoft Community
‎12‎:‎52‎:‎03‎ ‎PM

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I totally understand that situation you have right now Aaron.
‎12‎:‎52‎:‎27‎ ‎PM

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CLEARLY NOT
‎12‎:‎52‎:‎58‎ ‎PM

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how is a forum going to do anything for me
‎12‎:‎53‎:‎27‎ ‎PM

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and you STILL have yet to tell me what happened in the first place
‎12‎:‎54‎:‎18‎ ‎PM

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I totally understand about the situation you have right now. You can post this case to forums and the forums team will check what have you been posted and they will review the account and we cannot see as to why you were banned
here on our end because this is within the control of our Enforcement Team
‎12‎:‎56‎:‎09‎ ‎PM

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Let me provide you the link for possibilities that the account might into suspension.
‎12‎:‎56‎:‎26‎ ‎PM

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Here's the link for the possible reasons why it got suspended:
Xbox Enforcement | How Do I
‎12‎:‎56‎:‎59‎ ‎PM

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I DONT WANT POSSIBILITIES
‎12‎:‎57‎:‎21‎ ‎PM

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YOULL DIDNT POSSIBLY SUSPEND ME
‎12‎:‎57‎:‎47‎ ‎PM

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As much as we love to look for the reason however we cannot see it in the account. We are not the one who filed the account to be suspended though there are some people might report the account to get suspended. The enforcement
team reviewed the reports or complaints from other gamers to file the account suspended.
‎12‎:‎59‎:‎03‎ ‎PM

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Here are the possible reason why the account suspended:

Account Suspensions
An account suspension completely blocks the affected account from being able to sign in to the Xbox Live service for the duration of the suspension. Account suspensions are issued for a specified duration, often of 1, 7, or 14 days, though egregious or repeated
violations can result in a permanent suspension.

Account suspensions may be imposed for a variety Microsoft Code of Conduct violations. This includes, but is not limited to:

• Offensive or inappropriate Xbox Live profile content
• Inappropriate in-game behavior or cheating
• Attempts to manipulate the Xbox Live service through network interference, feedback abuse, complaint abuse, or other system tampering
• Harassment of other Xbox Live users or impersonation of Microsoft staff or partners
• Attempts to exploit the Xbox Live Marketplace or Xbox Support for financial gain
• Account theft, phishing, or other attempts to defraud Microsoft or other players

‎1‎:‎00‎:‎22‎ ‎PM

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so connect them to this convo so that they can share with us why
‎1‎:‎00‎:‎30‎ ‎PM

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that dosnt help me at all
‎1‎:‎01‎:‎00‎ ‎PM

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I do really understand and hear you on this Aaron, however we are not able to connect to those gamers who filed a complaint about the account to why it got suspended. I do believe in you that you didn't do anything though what
we can see it here in the account it was got suspended for only 24 hours. We do suggest that you can post this case to forms or you can wait for 24 hours until the suspension will end.
‎1‎:‎03‎:‎30‎ ‎PM

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I have already documented everything here.
‎1‎:‎03‎:‎42‎ ‎PM

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Here's the SR number for reference of our conversation:
[Mod Removed]
‎1‎:‎04‎:‎01‎ ‎PM

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I totally hear you on this one Aaron, I can relate to you on this one. I have also a friend who got his account suspended and he's lucky enough since it is only for 24 hours. Since here cannot able to file a case review from
the Enforcement Team, since the suspension is only for 24 hours. What he did was to wait until the account suspension ended.
‎1‎:‎10‎:‎06‎ ‎PM

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its ok im going to sony!
‎1‎:‎11‎:‎11‎ ‎PM

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this is injust and TOTALLY disrespectful
‎1‎:‎11‎:‎52‎ ‎PM

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to think ive spent my money with youll for years thats some appreciation youll have
‎1‎:‎12‎:‎57‎ ‎PM

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Alright Aaron. I'm so sorry if this has caused you. I do understand your point here. But as much as I would love to help you though we are not able to do that and this suspension was from the Enforcement Team and they reviewed
that account and might be some gamers filed a complaint about the account. I know and believe in you that you didn't do anything about it.
‎1‎:‎14‎:‎56‎ ‎PM

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I will document everything here for this case.
‎1‎:‎16‎:‎47‎ ‎PM

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I believe that we provided you all information here about the reason for why the account got suspended. It will only take for 24 hours and will end

Feb 15, 2017 7:35:18 PM. Here's the link for the reasons,
Xbox Enforcement | How Do I and you can also post the case to the forums:
Results in Xbox - Microsoft Community.

For now, would there be anything else that I can help you with?
‎1‎:‎20‎:‎39‎ ‎PM

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yes email this to L:
*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***
‎1‎:‎23‎:‎09‎ ‎PM

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Oh you mean I will send you all of our conversation we have to your email?
‎1‎:‎25‎:‎17‎ ‎PM

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please, youre waisting my time
‎1‎:‎26‎:‎21‎ ‎PM

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Sorry Aaron, Just want to clarify for us to document everything here. Sure, I will send you the conversation to your email.
‎1‎:‎27‎:‎12‎ ‎PM

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For now would there be anything else that I can help you?
‎1‎:‎27‎:‎23‎ ‎PM

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I will send it to you after this chat Aaron.
‎1‎:‎28‎:‎27‎ ‎PM

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im done here
‎1‎:‎28‎:‎43‎ ‎PM

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Alright,If that would be all, thank you so much for your time during our chat session, and thank you so much for giving me the opportunity to assist you today. By the way...

‎1‎:‎28‎:‎56‎ ‎PM

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Thank you for contacting Xbox Chat Support. Please stay positive at the end of the day and don't hesitate to contact us again. Once again, my name is Joanna. Have a great day to you and to your family and friends, take care!”

:)

 

Suspension Review, Please?

The enforcement team does not read the forums. You can try submitting a case review at
http://enforcement.xbox.com but keep in mind that per the terms you agreed to, you are responsible for your account at all times. So it doesn't matter whether it was your brother who did it or you. It just matters that
it was done on your account. It's also a violation of the code of conduct to share accounts.

 

Suspension Review, Please?

I, (admittedly stupid) allow my brother to use my Xbox Live account on a regular basis. He has a problem with getting easily hot headed, making him be abusive to other players. He's got be suspended on numerous occasions, but he never learns. This time I'm
definitely not letting him use my account again. He's told me that he was abusive to someone because he was getting spammed with game invites. I'd like this suspension to be lifted as I have got the first week in January off work and plan on playing online
with my friends. This suspension disables my game chat feature, which subsequently means I can't talk to friends. I hope you can understand my frustration, I also understand if you are unable to lift this suspension. I'd be massively appreciative if you could
do so though, however.

 

A 24 hrs suspension cannot be reviewed for the simple reason that there is not enough time for that. The chat agent clearly explained you the situation and empathized you through all the conversation. My suggestion would be for you to use this time and get
to know better the Code of Conduct to avoid future bans of a more severe nature: Microsoft’s Code of Conduct Explained for Xbox Live Customers