Please reset my home Xbox attempts . ...

Hi Raymond,

Here is a support link in regards to setting your home console. As well as I pasted for you about situations like yours.

https://support.xbox.com/help/hardware-network/console/my-home-xbox

Customer support can’t offer additional switches. If you’ve made five home Xbox switches for the year and you need assistance, select Help when
you see the message Can’t make this your home Xbox. You may be eligible to receive an exception.

Good luck and I hope they are able to get it sorted for you.

You can change which console is your home Xbox up to Five times during a one-year period. This period works on a rolling
basis, starting the moment you change your home Xbox for the first time. For example, if you make your console your home Xbox for the first time on January 1st, and then change it two more times, on February 1st and March 1st, you will not be able to change
it again until January 1st of the following year. The next time you'll be able to change it after that will be on the following February 1st, and then again on March 1st. Please make a note of the dates when you change your console to your home Xbox so that
you'll know when you can change its designation again.

When you change home consoles, all device licenses for digital content will move to your new home Xbox. These device
licenses will no longer be available on your old "home" Xbox.

You can Have only one home Xbox at once. You can change it 5 times a year.
Here is to how to set your home box. By the way, great advice Onyx Is Here

You can find information about your home xbox here- https://support.xbox.com/en-US/games/game-setup/my-home-xbox

If your account has been compromised, please follow these steps ASAP- http://support.xbox.com/en-US/my-account/security/compromised-account-solution

If you are still unable to reset your home xbox or have exceeded the limit, please contact Xbox support directly here- http://support.xbox.com/en-US/contact-us

Hope this helps!

The Home setting on your account is limited to set 5 times per year. If you have maxed this out then I'm afraid you would need to wait until the anniversary of the first time it was set. For example, if you first set Home on Dec. 25, 2018 then you would
need to wait until Dec 25 to set it again.

However, Xbox does have an opportunity for only one additional switch per year. You can do this off the console by completing the survey. Please remember that this is a one time per year offer only and you must be showing as having 0 switches. Once
this has been used you will not be able to switch again until the actual renewal date.

You can check if you are eligible by going to Settings > Personalization > My home Xbox > Learn more. If you see a message saying "Need One More?" then you are eligible for one extra switch.