Please reply long term billing info problem credits not depositing

had a chat with Microsoft support who suggested changing my primary alias email back to the one I originally signed up with so I tried that and still not working

Problem is now over 12 months ongoing

:)

 

Early deposit request button is not showing

Hello,

on "MyRewards" tab I can see that I have 2500 credits, so I want to request for early deposit.

Problem is that I can not see the "request for early deposit" button, it is just missing.

Due to previous advice from this support (credits were not depositing), I changed my Microsoft Account region from Slovak back to UK, so now both Rewards account and Microsoft Account region are the same (UK).

So where is the problem? Should I somehow edit my account / billing info or what?

Please answer.

Thanks

Tom

 

Billing address

I've been getting the billing address is not correct issue, preventing you from depositing credits. The address is correct though.

 

Hello JamsterJames,

Microsoft support does not have up to date information on the Rewards program. This forum and our twitter @XboxLiveRewards are the only places that have accurate information for our program. As stated in your previous post (Are you going to reply to my posts??),
we are currently awaiting a resolution for this issue from another team. At the current time, their resolution has not yet been deployed.