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I'm going to be 100% honey with you and tell you what's gone on.

My cousin and I were playing Grand Theft Auto V together one afternoon. Another player kept killing both of us and got furious and swore at the other player. I did be give him permission to and never would if because I know that you'll get banned from doing
that but of course I got banned. My account got banned for a week and couldn't communicate with anyone in the Xbox. A week later I came back from my holiday and turned on the Xbox to only find out that om the right hand side of the screen it said that my console
was banned now and could never get on Xbox Live again.i got really angry because I waited whole week and got banned again for The sane reason or something else. I might just contacting the ti olesse ket me off my bans, I havent done anyrhing wrong and s
ah that it was as much was mycousins because both I s i didnt give him permission.

:)

 

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What is the email address that it was sent from (exactly)? Is there a big link or button the email wants you to click on? Can you copy/paste that URL here? Thanks!

 

Please read!!!

Check your account at
https://billing.microsoft.com and make sure all of your information is correct.

 

Reasons for Console\Device Bans are not disclosed by Xbox\Microsoft, and Console\Device bans are permanent and irreversible as far as most people know but, the only place you can find information on ban-related issues would be to go to Xbox
Enforcement to find more details.

 

I just wanted to add that a console ban is done by the PET as a final act against a gamertag that keeps doing things against the ToU and CoC of the Live service. If you were allowing your cousin to play on your console and he was doing things that went
against those terms on a regular basis then that is why the console was banned.

Console bans are not reversed nor are they discussed by the PET