Please read this, Microsoft & Xbox!

I want to send a message, but the message doesnt sends! I want to chat with my best & first friend! Please fix this!

:)

 

Microsoft rep please read this!

My wish and plea to you at Microsoft is that you add the family sharing feature back for games that have been bought on XBL. This way we can have your vision for a digital and connected experience.

Digital and connected is the way to go, this way you can encourage people to take part of the vision you so sadly have had to alter due to Sony's move.

Long time fan and Xbox user.

 

Microsoft, Please Read This Now

Okay, about three days ago I contacted chat support about how to fix my xbox one controller. There was no way in fixing it, and the agent asked me if I am a member of the XB1 Preview Program. I am, and the agent said that I would need to contact the xbox
support twitter online and send them this code 1306094127 to get a new xbox one controller. After sending them a message, the twitter support team put me in a private microsoft chat. There I told the twitter support team that their agent promised that I would
get my xbox one controller fixed/ or replaced. After about and hour of discussing the case, they said that replacing a controller is not really allowed by them and that I need to make a post here to get the controller replaced. The twitter team told me that
the agent is wrong and make a major mistake(they also said it has happened a few times) , however they told me to post here about the issue that occurred in order to get a new controller.

After spending abbout two hours with the microsoft support team, I've gotten nowhere with this. I've been lied to and feel like I will keep going in circles about this. I'm not trying to pull a fast one on microsoft, but the agent told me i would get a replaced
controller because I'm in the preview program. I've been with microsoft for around 7 years now, and I've never seen any worse service than now. I hope that whoever moderates these forums can take the time to read this because this is becoming frustrating for
a long time fan of xb1. Again look up this code to see the issue [Mod removed]



I am confused as to why the twitter support team told me to post here, but this is an issue and I hope for this to be resolved.