Please re send 10 dollar gift card from Gears 4 purchase on microsoft store

I purchased Gears 4 on the Microsoft store with this email/account and was never emailed by $10 gift card code. Please resend

:)

 

Reward Points issued instead of Gift Card

On 8/3/15 I pre-ordered Rare Replay and it was to come with a 10 Dollar Gift card. After placing the order I received a conformation e-mail and this was at the bottom.

"Rare Replay for Xbox One - Additional Product Information:

Your $10 Xbox gift card code will be sent to email address associated with purchase within 10 days of game being shipped."

I pre-ordered a game off the Microsoft Store online and never received the 10 Dollar gift card for pre-ordering. After working with support online I found that this was issued reward points and not the gift card I was expecting. I was planning on using this
in store or on-line. If there is a way to use points in either of these place I'm unaware.

Please help. Why did I get points and not a gift card? Can I use points in store? What do I need to change so that I am issued a Card and not points for future purchases.

 

10+10$ Store Gift Code Didnt Send To Me

I purchased two game on microsoftstore.com on 3 and 4 october. they are gears of war 4 download code+10$ store gift code. Store gift code is promotion near the gers of war 4 download code. So its free. In the mail you say " 10$ store gift code will send
you 10 business day after game released" but codes did not reach me. Today is 16.business day.

 

You would need to contact customer support for microsoftstore.com since that offer is through them.