PLEASE HELP

Good day, please help. I became a victim of fraud. Yesterday I bought a

xbox one s. When you connect to xbox live gives an error message that

the console is locked. I am ready to provide all documents, your

passport, any photos to proof that I have not committed any illegal

actions and just yesterday bought a console. My family has owned a xbox

360 and we have never violated the law, it is to help to understand this

error.

I contacted the chat support but did not help me, said that it can help.

The seller will not change the console, it says that I broke, but I didn't. I swear!!! Please help!

I put the chat support if it will help:

Hi, thanks for visiting Xbox Support! I'm Faizal N.

‎9‎/‎11‎/‎2017 ‎1‎:‎20‎:‎38‎ ‎PM

[*]Good

day, please help. I became a victim of fraud. Yesterday I bought a xbox

one's. When you connect to xbox live gives an error message that the

console is locked. I am ready to provide all documents, your passport,

any photos to proof that I have not committed any illegal actions and

just yesterday bought a console. My family has owned a xbox 360 and we

have never violated the law, it is to help to understand this error.

‎9‎/‎11‎/‎2017 ‎1‎:‎20‎:‎46‎ ‎PM
[*]May I please have your name so that I can address you properly?

‎9‎/‎11‎/‎2017 ‎1‎:‎20‎:‎46‎ ‎PM
[*]mikhail

‎9‎/‎11‎/‎2017 ‎1‎:‎21‎:‎14‎ ‎PM
[*]You

must be very worried then about what happened to the console. I would

definitely be doing the same thing if that happens to me. Rest assured

that I will do all of my best to help and assist.

‎9‎/‎11‎/‎2017 ‎1‎:‎21‎:‎30‎ ‎PM
[*]Just to ensure that we stay connected, I will send you a rejoin link. May I know what best email where I can send it to?

‎9‎/‎11‎/‎2017 ‎1‎:‎21‎:‎53‎ ‎PM
[*]sorry for my English

‎9‎/‎11‎/‎2017 ‎1‎:‎22‎:‎09‎ ‎PM
[*]It is just fine, Mikhail. I can understand you well.

‎9‎/‎11‎/‎2017 ‎1‎:‎22‎:‎31‎ ‎PM
[*][Mod Removed]

‎9‎/‎11‎/‎2017 ‎1‎:‎23‎:‎12‎ ‎PM
[*]Cool!

In a few minutes, you'll receive an email that contains the rejoin

link. By the way, I am going to ask you some questions to sort things

out. Would that be okay?

‎9‎/‎11‎/‎2017 ‎1‎:‎23‎:‎26‎ ‎PM
[*]yes

‎9‎/‎11‎/‎2017 ‎1‎:‎24‎:‎16‎ ‎PM
[*]Perfect! May I please ask for the type of Xbox you are using same as with the Gamertag that needs assistance?

‎9‎/‎11‎/‎2017 ‎1‎:‎24‎:‎26‎ ‎PM
[*]xbox one s?

‎9‎/‎11‎/‎2017 ‎1‎:‎25‎:‎07‎ ‎PM
[*]Thanks for that information. May I also ask for your gamertag?

‎9‎/‎11‎/‎2017 ‎1‎:‎25‎:‎30‎ ‎PM
[*]may be Pr()NiN

‎9‎/‎11‎/‎2017 ‎1‎:‎26‎:‎34‎ ‎PM
[*]Pronin

‎9‎/‎11‎/‎2017 ‎1‎:‎26‎:‎40‎ ‎PM
[*]May I just ask for your Microsoft account then?

‎9‎/‎11‎/‎2017 ‎1‎:‎27‎:‎29‎ ‎PM
[*]sorry I don't know your Gamertag

‎9‎/‎11‎/‎2017 ‎1‎:‎27‎:‎37‎ ‎PM
[*]It is the alias or nickname you are using to play.

‎9‎/‎11‎/‎2017 ‎1‎:‎28‎:‎07‎ ‎PM
[*]login [Mod Removed]

‎9‎/‎11‎/‎2017 ‎1‎:‎28‎:‎08‎ ‎PM
[*]one minute

‎9‎/‎11‎/‎2017 ‎1‎:‎28‎:‎53‎ ‎PM
[*]Thanks for that information. May I just ask, are you currently sign in to the console with this account?

‎9‎/‎11‎/‎2017 ‎1‎:‎28‎:‎58‎ ‎PM
[*]It is the alias or nickname you are using to play.

‎9‎/‎11‎/‎2017 ‎1‎:‎29‎:‎09‎ ‎PM
[*]sorry

‎9‎/‎11‎/‎2017 ‎1‎:‎29‎:‎14‎ ‎PM
[*]

‎9‎/‎11‎/‎2017 ‎1‎:‎29‎:‎24‎ ‎PM
[*]I have the correct account now with me. Is it currently signed in to the console now?

‎9‎/‎11‎/‎2017 ‎1‎:‎29‎:‎52‎ ‎PM
[*]no I can not log says that the console is locked

‎9‎/‎11‎/‎2017 ‎1‎:‎30‎:‎12‎ ‎PM
[*]I use a translator, so I apologize for the long answers

‎9‎/‎11‎/‎2017 ‎1‎:‎32‎:‎21‎ ‎PM
[*]I got it. May I also ask for the device's serial number?

‎9‎/‎11‎/‎2017 ‎1‎:‎32‎:‎28‎ ‎PM
[*]yes one minute

‎9‎/‎11‎/‎2017 ‎1‎:‎33‎:‎12‎ ‎PM
[*]Thanks

‎9‎/‎11‎/‎2017 ‎1‎:‎33‎:‎17‎ ‎PM
[*]273277762948

‎9‎/‎11‎/‎2017 ‎1‎:‎33‎:‎44‎ ‎PM
[*]please help, this is a gift for my son's birthday, we paid a lot of money

‎9‎/‎11‎/‎2017 ‎1‎:‎34‎:‎30‎ ‎PM
[*]Thanks for that information. may I also ask when have you buy the console?

‎9‎/‎11‎/‎2017 ‎1‎:‎34‎:‎40‎ ‎PM
[*]I am willing to pay, but that all worked, please

‎9‎/‎11‎/‎2017 ‎1‎:‎35‎:‎11‎ ‎PM
[*]yesterday

‎9‎/‎11‎/‎2017 ‎1‎:‎35‎:‎33‎ ‎PM
[*]I understand you with your concern, buddy. Where have you purchased the console?

‎9‎/‎11‎/‎2017 ‎1‎:‎35‎:‎50‎ ‎PM
[*]on the market

‎9‎/‎11‎/‎2017 ‎1‎:‎35‎:‎57‎ ‎PM
[*]Is that a physical store?

‎9‎/‎11‎/‎2017 ‎1‎:‎36‎:‎12‎ ‎PM
[*]yes

‎9‎/‎11‎/‎2017 ‎1‎:‎36‎:‎26‎ ‎PM
[*]I'm from Russia, city of Kaluga

‎9‎/‎11‎/‎2017 ‎1‎:‎36‎:‎44‎ ‎PM
[*]Is that a new console that you have purchased?

‎9‎/‎11‎/‎2017 ‎1‎:‎36‎:‎54‎ ‎PM
[*]this shopping center there are many sellers

‎9‎/‎11‎/‎2017 ‎1‎:‎37‎:‎19‎ ‎PM
[*]Is the console you buy yesterday a brand new one?

‎9‎/‎11‎/‎2017 ‎1‎:‎37‎:‎43‎ ‎PM
[*]it looked like new, was a closed box.

‎9‎/‎11‎/‎2017 ‎1‎:‎38‎:‎28‎ ‎PM
[*]now I realize that probably lied to me

‎9‎/‎11‎/‎2017 ‎1‎:‎39‎:‎11‎ ‎PM
[*]I

see. We can go ahead and try to do some basic trouble shooting steps

here. And if none works, we will be needing to bring back the console to

the retailer. Would that be okay?

‎9‎/‎11‎/‎2017 ‎1‎:‎39‎:‎52‎ ‎PM
[*]because the new console should work properly

‎9‎/‎11‎/‎2017 ‎1‎:‎40‎:‎01‎ ‎PM
[*]A

new console should work perfectly fine. Now, we will be resetting the

console and see if there is any error code that will be appearing.

‎9‎/‎11‎/‎2017 ‎1‎:‎41‎:‎11‎ ‎PM
[*]?????

? ????????? ??? ???? ????????????, ? ????????? ? ????????, ??

???????????? ?? ????????, ??????? ??? ??? ? ???-?? ??????, ?? ? ??????

?? ????????, ? ???????!

‎9‎/‎11‎/‎2017 ‎1‎:‎42‎:‎08‎ ‎PM
[*]To do so,

1.Press the Xbox button to open the guide.

2.Select Settings.

3.Select All Settings.

4.Select System.

5.Select Console info & updates.

6.Select Reset console.

7. On the Reset your console? screen, you'll see three options.

Please choose Reset and keep my games & apps.

‎9‎/‎11‎/‎2017 ‎1‎:‎42‎:‎39‎ ‎PM
[*]sorry

‎9‎/‎11‎/‎2017 ‎1‎:‎42‎:‎40‎ ‎PM
[*]when

I discovered that there is faulty, I asked the seller, he refuses to

exchange it, saying this is something I did, but I didn't do anything, I

swear!

‎9‎/‎11‎/‎2017 ‎1‎:‎43‎:‎01‎ ‎PM
[*]If

we found out that there is indeed a problem with the console, I will

send a recommendation letter here that will help you have them replace

it. For now, let's go ahead and reset th console.

‎9‎/‎11‎/‎2017 ‎1‎:‎44‎:‎13‎ ‎PM
[*]Are you able to do it now?

‎9‎/‎11‎/‎2017 ‎1‎:‎47‎:‎20‎ ‎PM
[*]yes

‎9‎/‎11‎/‎2017 ‎1‎:‎47‎:‎37‎ ‎PM
[*]Is there an exact error code appearing when you signed in using your email?

‎9‎/‎11‎/‎2017 ‎1‎:‎48‎:‎01‎ ‎PM
[*]reset

‎9‎/‎11‎/‎2017 ‎1‎:‎50‎:‎19‎ ‎PM
[*]now

‎9‎/‎11‎/‎2017 ‎1‎:‎50‎:‎37‎ ‎PM
[*]Great! Please advise me once the console successfully resetted.

‎9‎/‎11‎/‎2017 ‎1‎:‎51‎:‎13‎ ‎PM
[*]15%

‎9‎/‎11‎/‎2017 ‎1‎:‎51‎:‎17‎ ‎PM
[*]51%

‎9‎/‎11‎/‎2017 ‎1‎:‎51‎:‎35‎ ‎PM
[*]It's

quite fast. After that you will be prompted to set up your console

again and please take note of the exact error code you are encountering.

‎9‎/‎11‎/‎2017 ‎1‎:‎52‎:‎31‎ ‎PM
[*]good

‎9‎/‎11‎/‎2017 ‎1‎:‎53‎:‎25‎ ‎PM
[*]to connect to the network?

‎9‎/‎11‎/‎2017 ‎1‎:‎53‎:‎58‎ ‎PM
[*]What I mean is your console connecting to Xbox live and or you signing in your profile to the console.

‎9‎/‎11‎/‎2017 ‎1‎:‎54‎:‎52‎ ‎PM
[*]ok

‎9‎/‎11‎/‎2017 ‎1‎:‎55‎:‎12‎ ‎PM
[*]again reboot

‎9‎/‎11‎/‎2017 ‎1‎:‎55‎:‎42‎ ‎PM
[*]Alright! Let's just wait a little more.

‎9‎/‎11‎/‎2017 ‎1‎:‎56‎:‎09‎ ‎PM
[*]I didn't even enter my id

‎9‎/‎11‎/‎2017 ‎1‎:‎56‎:‎29‎ ‎PM
[*]0x80a40019

‎9‎/‎11‎/‎2017 ‎1‎:‎58‎:‎46‎ ‎PM
[*]it is not possible to login because of the problem

‎9‎/‎11‎/‎2017 ‎1‎:‎59‎:‎15‎ ‎PM
[*]the same thing happened yesterday as soon as I first turned on the console

‎9‎/‎11‎/‎2017 ‎2‎:‎00‎:‎13‎ ‎PM
[*]Thanks for that information. And error 0x80A40019 occurs when trying to connect to Xbox Live on Xbox One. And as per

http://support.xbox.com/en-US/error-code-lookup?code=0x80a40019,

the solution to fix the issue is to restart the Xbox console. If

restarting the console doesn't resolve this problem, wait a few minutes

and try signing in again.

‎9‎/‎11‎/‎2017 ‎2‎:‎00‎:‎54‎ ‎PM
[*]We can go ahead and test your network connection here to make sure that it is all good. Is that okay for you?

‎9‎/‎11‎/‎2017 ‎2‎:‎03‎:‎05‎ ‎PM
[*]??

‎2‎:‎04‎:‎27‎ ‎PM
[*]yes

‎2‎:‎04‎:‎37‎ ‎PM
[*]Perfect! To run the network connection test, follow these steps:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings. Any known outages will appear in the middle of the screen.
6. On the right side of the Network settings screen, select Test network connection.

‎2‎:‎05‎:‎12‎ ‎PM

[*]If there would still be an error code, please advise me.

‎2‎:‎06‎:‎12‎ ‎PM
[*]written your console blocked

‎2‎:‎07‎:‎55‎ ‎PM
[*]see details on the website

‎2‎:‎08‎:‎17‎ ‎PM ###li

:)

 

Please help!!!!!!!

I have just set up my xbox one and the sound doesn't sound right. I have it on a 5.1 dolby system it's really odd on call of duty advanced warfare the centre speaker works during cinematic scenes but has no volume during game play it sounds ok and the gun and voice effects come mainly from the front two speakers but that can't be right????

Has anyone else got call of duty set up on 5.1 dolby system?

 

Please help!!!!!!!

i dont have cod..

first i would go into settings and controller and update it.. (idk why) but somewhere along the line an update for headsets had something with dolby 5.1 in it.

i dont have cod so i cant say how my 5.1 sound bar works but the way i recall it is.. the developer sets the standard or output channels.. this is why forza worked next to polk audio to "dial in sound" its not really a microsoft thing as much as cod development.

i would check settings on xb1 to see if it is in dolby 5.1 or stereo
i would also check the settings in game to seewhat they are.

depending on your sound bar check and see i fit has a setting for analog or coax it may also have different modes.. game,movie,stereo,cinamatic each one does alter how sound is projected

 

I'm willing to pay the money, but what would it work

 

Hi

As you have only just purchased the console you would be best to contact where you have purchased the console from to try to resolve this.

https://enforcement.xbox.com/en-GB/home/howto#sub-topic0-3

Please note I do not work work for Microsoft I'm only an Ambassador.

 

does it say console banned on the enforcement.xbox.com?

Or just blocked

If purchased used there is nothing noone can do

You will have to take it up with the seller

 

Thank you, the seller refuses to exchange the console. How can I write a request to the Microsoft or Xbox Live Policy & Enforcement Team?

 

Hey there Pr0G0N,

The enforcement teams will not lift a ban on a second hand console. From the enforcement website

HERE.

"Can I still be banned if I purchased an Xbox console second-hand?

Yes. The warranty on a second-hand Xbox console is void, and the purchaser assumes the risk for any previous modifications or unauthorized activity. Even if the console’s ownership has changed, the console may still be subject to a ban.
If you purchase a console that has been previously banned you will not be able to connect to Xbox Live, and the ban will not be lifted as a result of the change in ownership. We recommend customers who believe they have not committed actions on the service
to warrant a ban to contact previous owners or users of the console."

Your best course of action is to contact the seller or file a claim through the service you purchased the console on.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

A strange rule. buying this console, the company did not notify me that there are such conditions, I did not agree with these conditions! legally it's not fair, it's a hoax, probably pretend to go to court to settle this issue, if I did not break the law,
I have my excellent account, why my console is blocked due to the actions of another person.

 

We can only recommend purchasing a console new, to avoid any sort of issues such as this. Sometimes different websites will have buyer protections, so you'll want to investigate that. Since there's nothing else that can be done from our end here, I'm going
to go ahead and lock the thread. Please feel free to create a new thread if you have any other support issues.

Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.