Please help

Good afternoon,

My name is Dmitry Krant and i have been purchasing XBOX Live codes and reselling them on ebay for quite a while. I have nevr had any issues until yesterday. Once of the codes i sold and emailed on ebay was farudulent. (I received an email from both ebay
and paypal advising this). I was caught off guard and since i had already sent the code to the fraudulent buyer, i contacted Microsoft right away. My fiance Layla called and spoke to Michelle who was amazing on the phone. It took more than an an hour but at
the end she was able to deactivate that code and reissue me a new one. Today around noon, i got another email from paypal and ebay letting me know that 3 of my codes that i had already sold, were fraudulent as well. So once again i called Microsoft and i have
been ont he phone with 6 people, 2 managers, 3 chat reps, and i was flat out told we WILL NOT HELP YOU. I was able to save only some of the chat sessions but here it is.
please help.
Dmitry

[table][tr][td]General Info[/td][/tr][tr][td]Chat start time[/td][td] Mar 1, 2015 3:20:32 PM EST[/td][/tr][tr][td]Chat end time[/td][td] Mar 1, 2015 5:16:04 PM EST[/td][/tr][tr][td]Duration (actual chatting time)[/td][td] 01:55:32[/td][/tr][tr][td]Operator[/td][td] Monique[/td][/tr][/table]

[table][tr][td]Chat Transcript[/td][/tr][tr][td]info: Please wait for an agent to respond. The current average wait time is 7minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 6 minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 3 minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience.info: All agents are currently assisting others. The current average wait time is 0 minutes. Thank you for your patience.info: Privacy Statement You are now chatting with 'Elizabeth D'dmitry krant: hello dmitry krant: i sold 3 codes on ebay and paypal just told me the buyer was frauddmitry krant: i need to know if those codes were redeemed or not alreadyElizabeth D: I do apologize but I am only able to check to see if the codes are on your account as I do not have access to other accounts. dmitry krant: that is ridicuousdmitry krant: and not what i was told dmitry krant: beforedmitry krant: these are 3 codes that are mine, i purchased themdmitry krant: i sold them on ebay and i need to put a stop on them and have you reissue the codesElizabeth D: I do apologize but the only way that we are able to look up a code is if it is redeemed on your account. As I do not have access to other accounts. If this was an issue thru ebay. You would need to contact them. I really do apologize. Also as this was an item that was sold we wouldnt be able to replace or reissue them. dmitry krant: you are giving me incorrect informationdmitry krant: please cobnsult with ur managerdmitry krant: or pass me on pleasedmitry krant: you are breaking your OWN company policyElizabeth D: Ill be happy to get you the number to our support center if you would like to speak with a supervisor 1-800-469-9269.dmitry krant: nodmitry krant: i have 3 codes that are activedmitry krant: they have not been redeemeddmitry krant: all i simply need to do is change those codesdmitry krant: some fraudster has these 3 codes just hanging arounddmitry krant: all i need to do is cancel them and have 3 new ones reissueddmitry krant: why would that be difficultdmitry krant: i am the customer i apid m y money for these codesdmitry krant: and you would rather have some frauster overseas use them instead of YOUR customers?Elizabeth D: No I apologize I understand your issue we can look up the codes to see if they have been redeemed. I see you have stated they havent. However if what you are looking for is additional information as to the actual use of the codes on what account things of that nature that We wouldnot be able to provide. As so reissuing the codes unfortunately that would not be somthng that we would be able to provide. If you would like for the codes to be pulled up. Ill be happy to get you to an agent who can assist as I am currently unable to access that part of the account details. Elizabeth D: Are we still connected?dmitry krant: imsorryElizabeth D: Oh! No worries.Elizabeth D: Ill be happy to get you to an agent who can look up the codes for you.dmitry krant: so ur saying xbox cant do anything?Elizabeth D: We would not be able to reissue the codes. Elizabeth D: I haven’t heard from you for a while now. Do you still need assistance?dmitry krant: r u kidding me?dmitry krant: so ur saying u would rather have a fraudster have these codes?Elizabeth D: If you would like for the codes to be checked Ill be happy to get you to an agent who would have access to that information. However we will not be able to reissue the codes. As you sold the codes on ebay/third oparty website you would need to contact them for further assistance on reissuing or compensation. I do apologize. Would you like for the codes to be looked up for you?dmitry krant: the codes have been looked up alreadydmitry krant: so how are u helping me?dmitry krant: michelle from xbox was able to do this with a different code yesterdaydmitry krant: i ahve her email as confirmationdmitry krant: she sent me a new codedmitry krant: so ur saying it cnt be done, how is this not lying?dmitry krant: do u want me to copy the email from xbox and michelle?dmitry krant: ?Elizabeth D: I am referring to your earlier statement "i need to know if those codes were redeemed or not already". Which is why I continued to ask. I didnt see it mentioned that they have already been looked up, my apologies. Sir I really do apologize, We do not reissue codes that have been sold.Elizabeth D: Ill be happy to have your issue documented for you, If you can provide your gamertag or email. dmitry krant: michell did it yesterdaydmitry krant: Hi Dmitry and Layla! Thanks for your recent contact with Xbox Support. Following our conversation, you may receive an email survey in a few days asking you for feedback regarding your Xbox support experience. We'd appreciate it if you could find a few minutes to share your thoughts. Your feedback will help us improve the Xbox customer support experience. Thank you. As per our call today, we were able to de-activate a prepaid code, send a 12 month token after apply free month subscription, cancelled the fre subscription, removed the credit card from the account and confirmed your issue is now resolved. Thanks again for calling Xbox Support. Michelle Xbox Customer Supportdmitry krant: thats her email yesterdaydmitry krant: ur kidding me right?Elizabeth D: Ok If we can look up the account we can access that acutal email sent. May I have the gamertag or the email associated with the account please as I will need to see the notes on that. There should have been a service request number associated or provided to you.dmitry krant: [MOD REMOVED]dmitry krant:[MOD REMOVED]dmitry krant: got an email at 7pmdmitry krant: Hi Dmitry! This is the link we were discussing. Please follow it to get your free month of Xbox Live Gold.Sign in to your Microsoft account Thank you Michelle Xbox Customer Care.dmitry krant: than got an email at 7:21dmitry krant: Hi Dmitry and Layla! Thanks for your recent contact with Xbox Support. Following our conversation, you may receive an email survey in a few days asking you for feedback regarding your Xbox support experience. We'd appreciate it if you could find a few minutes to share your thoughts. Your feedback will help us improve the Xbox customer support experience. Thank you. As per our call today, we were able to de-activate a prepaid code, send a 12 month token after apply free month subscription, cancelled the fre subscription, removed the credit card from the account and confirmed your issue is now resolved. Thanks again for calling Xbox Support. Michelle Xbox Customer Support Get all the latest news, information andElizabeth D: Ok thank you just one moment Ill get you to an agent who can look that up .info: Please wait while I transfer the chat to the best suited agent.info: Privacy Statement You are now chatting with 'Ricardo'Ricardo: Hola. Gracias por ponerte en contacto con el servicio al cliente de Xbox. Mi nombre es Ricardo. ¿En qué te puedo ayudar?Ricardo: Lo siento, has sido transferido al Soporte de Chat en Español, con gusto te transfiero al soporte correcto (I am sorry but you have been transfered to Spanish Chat Support, I will gladly transfer you to the correct support department)dmitry krant: i dont soeak spanish loldmitry krant: wow!!!info: Porfavor espere mientras transfiero el chat al agente indicado.info: Privacy Statement You are now chatting with 'Monique'.dmitry krant: wowMonique: Hello! Thank you for contacting Xbox Customer Support. My name is Monique, your friendly specialist. How may I help you today?dmitry krant: this is riduclous moniquedmitry krant: ive been doing this for 2 hours nowdmitry krant: dmitry krant: at 15:36:52 i have 3 codes that are active dmitry krant: at 15:36:58 they have not been redeemed dmitry krant: at 15:37:08 all i simply need to do is change those codes dmitry krant: at 15:37:30 some fraudster has these 3 codes just hanging arounddmitry krant: dmitry krant: at 15:37:38 all i need to do is cancel them and have 3 new ones reissued dmitry krant: at 15:38:47 why would that be difficult dmitry krant: at 15:38:55 i am the customer i apid m y money for these codes dmitry krant: at 15:39:12 and you would rather have some frauster overseas use them instead of YOUR customers?dmitry krant: dmitry krant: at 15:57:47 michelle from xbox was able to do this with a different code yesterday dmitry krant: at 15:57:52 i ahve her email as confirmation dmitry krant: at 15:57:57 she sent me a new codedmitry krant: SRX1281559797ID dmitry krant: at 16:08:17 got an email at 7pm dmitry krant: at 16:08:23 Hi Dmitry! This is the link we were discussing. Please follow it to get your free month of Xbox Live Gold. Sign in to your Microsoft account Thank you Michelle Xbox Customer Care. dmitry krant: at 16:08:28 than got an email at 7:21dmitry krant: dmitry krant: at 16:08:36 Hi Dmitry and Layla! Thanks for your recent contact with Xbox Support. Following our conversation, you may receive an email survey in a few days asking you for feedback regarding your Xbox support experience. We'd appreciate it if you could find a few minutes to share your thoughts. Your feedback will help us improve the Xbox customer support experience. Thank you. As per our call today, we were able to de-activate a prepaid code, send a 12 month token after apply free month subscription, cancelled the fre subscription, removed the credit card from the account and confirmed your issue is now resolved. Thanks again for calling Xbox Support. Michelle Xbox Customer Support Get all the latest news, information and Elizabeth D: at 16:13:43 Ok thank you just one moment Ill get you to an agent who can look that up . info: at 16:15:49 Please wait while I transfer the chat to the best suited agent. info: at 16:15:53 Privacy Statement You are now chatting with 'Ricardo' Ricardo: at 16:16:05 Hola. Gracias por ponerte en contacto con el servicio al cliente de Xbox. Mi nombre es Ricardo. ¿En qué te puedo ayudar? Ricardo: at 16:16:22 Lo siento, has sido transferido al dmitry krant: Soporte de Chat en Español, con gusto te transfiero al soporte correcto (I am sorry but you have been transfered to Spanish Chat Support, I will gladly transfer you to the correct support department) dmitry krant: at 16:11:31 i dont soeak spanish lol dmitry krant: at 16:11:34 wow!!! info: at 16:16:45 Porfavor espere mientras transfiero el chat al agente indicado. info: at 16:16:45 Privacy Statement You are now chatting with 'Monique'. dmitry krant: at 16:11:49 wow Monique: at 16:17:26 Hello! Thank you for contacting Xbox Customer Support. My name is Monique, your friendly specialist. How may I help you today? dmitry krant: at 16:12:58 this is riduclous monique dmitry krant: at 16:13:34 ive been doing this for 2 hours now dmitry krant: at 16:14:08 dmitry krant: at 15:36:52 i have 3 codes that are active dmitry krant: at 15:36:58 they have not been redeemed dmitry krant: at 15:37:08 all i simply need to do is change those codes dmitry krant: at 15:37:30 some fraudster has these 3 codes just hanging around dmitry krant: at 16:14:09 dmitry krant: at 15:37:38 all i need to do is cancel them and have 3 new ones reissued dmitry krant: at 15:38:47 dmitry krant: why would that be difficult dmitry krant: at 15:38:55 i am the customer i apid m y money for these codes dmitry krant: at 15:39:12 and you would rather have some frauster overseas use them instead of YOUR customers? dmitry krant: at 16:14:31 dmitry krant: at 15:57:47 michelle from xbox was able to do this with a different code yesterday dmitry krant: at 15:57:52 i ahve her email as confirmation dmitry krant: at 15:57:57 she sent me a new code Monique: Let me check your previous chat session.Monique: One moment please.dmitry krant: loldmitry krant: wowdmitry krant: [MOD REMOVED]Monique: Just to clarify, you need to check if the codes you sold were redeemed?Monique: I hope I didn’t lose you yet. Are we still connected?dmitry krant: yesdmitry krant: no i already check that dmitry krant: they are not redeemeddmitry krant: didn u read the chat?Monique: That's good to know.dmitry krant: i specified like 5 times if u read it u would knowMonique: I read the first one in which you want us to reissue another code because Michelle did that?dmitry krant: in have 3 codes that re not rdeemed yetMonique: Was the code for a subscription?dmitry krant: yesdmitry krant: all i need to do is change themMonique: I understand.Monique: Can you provide me the codes?dmitry krant: yesMonique: That would be great.dmitry krant: [MOD REMOVED]dmitry krant: [MOD REMOVED]dmitry krant: [MOD REMOVED]Monique: Just to be honest with you, we cannot process you a new code for this because these codes are active and the deal is between you and your buyer. Since, there is something wrong with the deal, you can contact Ebay to find the information of the buyer and file a complain from them.dmitry krant: nodmitry krant: they said to conact uMonique: Did you redeemed these codes in your account?Monique: Upon checking again, these codes were already redeemed.dmitry krant: i just called and they told ,me they were NOT redeemed on the phonedmitry krant: that was an hour agodmitry krant: were these codes ALL redeemed int he last hour???dmitry krant: we asked to deactivate the codedmitry krant: ??????Monique: The codes were redeemed last 02/28/2015dmitry krant: so why did the rep say the codes were not redeemeddmitry krant: and they were active?Monique: Do you have the reference number for that so that I can document it here for you.dmitry krant: reference # for a phone call?dmitry krant: the call was made roughly 90 minutes agodmitry krant: from phone number [MOD REMOVED]dmitry krant: what else do u need from me?Monique: I'm checking why the previous agent stated that it was still active.dmitry krant: plz dodmitry krant: i have the call recordedMonique: I checked and it was already redeemed last 02/28/2015.dmitry krant: rep told me all 3 are activeMonique: We cannot process you a new code for this because these codes are already redeemed and the deal is between you and your buyer. Since, there is something wrong with the deal, you can contact Ebay to find the information of the buyer and file a complain from them.Monique: No, all were redeemed on the 28th of February. dmitry krant: wowMonique: That's what we have in our system Dmitry.Monique: I'm sorry to deliver this information to you.Monique: Always remember that we care and value you as our customer. You are important to us!Monique: Would there be anything else I can assist you with aside from this?dmitry krant: yes[/td][/tr][/table]

:)

 

Please help!!!!!!!

I have just set up my xbox one and the sound doesn't sound right. I have it on a 5.1 dolby system it's really odd on call of duty advanced warfare the centre speaker works during cinematic scenes but has no volume during game play it sounds ok and the gun and voice effects come mainly from the front two speakers but that can't be right????

Has anyone else got call of duty set up on 5.1 dolby system?

 

Please help!!!!!!!

i dont have cod..

first i would go into settings and controller and update it.. (idk why) but somewhere along the line an update for headsets had something with dolby 5.1 in it.

i dont have cod so i cant say how my 5.1 sound bar works but the way i recall it is.. the developer sets the standard or output channels.. this is why forza worked next to polk audio to "dial in sound" its not really a microsoft thing as much as cod development.

i would check settings on xb1 to see if it is in dolby 5.1 or stereo
i would also check the settings in game to seewhat they are.

depending on your sound bar check and see i fit has a setting for analog or coax it may also have different modes.. game,movie,stereo,cinamatic each one does alter how sound is projected

 

GoldAtol2744426,

What is it that you want from us here?

As she stated in the chat, you bought the codes and were reselling them. Therefore, your deal with Microsoft was done already. The fact that your buyer was fraudulent has nothing to do with Microsoft, it has to do with Ebay, and has to be handled through
them.

When selling items on a website such as that (Ebay, Craiglist, Amazon, etc) you run the risk of dealing with fraudulent buyers, and that does not fall back onto the company from which you purchased the product that you are now selling.

If I sold a watch from Express on Ebay and the buyer turned out to be fraudulent, I wouldn't be able to go to Express and ask them for another watch. That is something that would have to be handled through Ebay.

Sorry that this is not what you wanted, but again, this issue is not Microsoft's responsibility.

 

Also just to add, when you purchase codes they do state that Microsoft will not replace codes if they are destroyed, lost, or stolen. So they are not obligated to exchange the card. The first rep did something that they generally do not do and you got lucky
with that one.

Another thing, you should not post your personal information on the forums.

 

I've removed all the personal info from your post. It's advised that you don't post personal information on the public forum because almost certainly people will see how you were responding in the chat you posted and then they'll harass you using your phone
and email address you provided to try and get your fired up again. Some things are better left out of a post.

About the codes, I assume you mean that you sold them on Ebay and the buy took and redeemed them and didn't pay? MS has no way of checking to make sure the codes belong to whom. For example, I can't find a used card on the ground or at a friends house
and call MS and say that I sold the card and the person who redeemed it shouldn't have because they have no way of knowing what really happened. All they can see is if a code was used or not and by whom but they have no way of knowing the circumstances surrounding
the redemption.

Another example would be a Twitter contest. I could lose a contest and simply call MS give them the code I didn't guess correctly and say that a fraudulent buyer stole it from me and have a new one issued.

Understand, I'm not saying this is what you're doing but simply pointing out that if MS employed this policy of reissuing codes in this manner would be easily abused.

Ebay and PayPal on the other hand offer buyer protection and the transaction issue is their problem to resolve.