Please help! Xbox One account issues

Sandy1122 · Jul 8, 2017

Hi

We are having issues with other people using my son's account on xbox one. They seem to be able to access his account, send messages from his account and download games, etc. This has happened twice now. I spoke to official xbox helpdesk the first time
and she said that it didn't look like the account had been hacked. But I don't understand how this is happening. Is there a setting somewhere that we haven't got right?

Any ideas?

Thank you so much

Sandy

:)

xxJHARDYFAN92xx · Jul 8, 2017

Xbox 360 Issue HELP!

The other day, I was on my Xbox 360 and tried downloading the WWE Network app when my console froze. I restarted the system and logged back into my Xbox Live account and now every time I do log back in, my system freezes on the dashboard. It only does this when I log into my Xbox Live account. If I skip login, I do not have any issues.

Could someone help me please?!

Jack Le · Jul 8, 2017

Help. My account got hacked

My account has been banned from communications because someone hacked my account. Please help me.

M3tal Daz3 · Jul 8, 2017

Check this link for a possible solution:

Compromised Microsoft Account Help | Hacked Microsoft Account Help

M3tal Daz3

Check this link for a possible solution:

http://support.xbox.com/en-US/my-account/security/compromised-account-solution

Krabat CZ

And btw, thank you for your time and help!

Krabat CZ

I spent a long time with MS Help Line but without success. They recommended the same solution as you but it didn't work. But I'm pretty sure that it has something to do with my Xbox One profile. It looks like that it's not connected correctly to my Gamertag.
Just my old X360 profile is registered.

I tried everything and suddenly I noticed that I can see all my Xbox One games on Xbox.com page. Xbox App didn't work but my profile on Xbox.com was completely ok. I made a print screen just to be sure that I'm not dreaming.

However, I decided to log
out and sign in back and the problem was the same as before.

And then I realized that I changed my location from UK to CZ months ago. This is the reason why I have the problem with Xbox One games list. I can't fully join to Czech Xbox site. If I do that I can't open some pages, for example Popular. But if I use UK
website, it's ok and fully working. That means something is wrong when changing location. I'm going to contact the Help Line once again to solve this issue.

{Parity}

First try a hard reset on your console. Hold the power button on your console down for 10 seconds or until it shuts down completely. Wait a couple of minutes and power it back up and test to see if the results change.

If that doesn't help try removing your profile and re-downloading it. Let us know your results. Good Luck!

THEOWENKILLER

I would speak to your publisher or whoever owns the rights to your music, if its not you.

Have you put your music online for people to use for free?

Are microsoft charging money for it or is it free?

Please help! Xbox One account issues