Please help Xbox game won't launch

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please do the steps below to sort out the issue.

Press the Xbox button to open the guide. ...

Select Settings.

Select System and then select Storage.

Select Clear local Xbox 360 storage.

Select Yes and restart the console.

If you are using an Xbox 360 console, do the steps below instead.

Go to settings and select System.

Select Storage.

Note If you don’t connect any external storage devices to your console, select Hard Drive. If you do use external storage, select All Devices.



Select Profiles.

Select the Xbox profile that you want to delete.

Select Delete.

Select one of the following:

Delete Profile Only – This deletes the Xbox profile but leaves saved games and achievements.





1. Press the Guide button on your controller, go to Settings, and select System Settings.

2. Select Storage or Memory.

3. Highlight any storage device, and then press Y on your controller. ...

4. Select Clear System Cache.

5. When prompted to confirm storage device maintenance, select Yes.

Restart the console.



Press the Guide button on your controller.

Select Download Profile.

Did you tried to reinstall the game?

Hello, Paulo. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

This issue just started to happen or always happened on your Windows 11 computer?

Also, what error message do you receive when trying to launch your games? Would you please share a screenshot of it?

Waiting for your kind reply.

Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you.

If you're having trouble starting a game on your PC through Xbox Game Pass, you can try the following troubleshooting steps:

Make sure your PC meets the minimum system requirements for the game you're trying to play. You can find the system requirements on the game's store page.

Restart your PC and try launching the game again.

Check for updates for Windows, Xbox app, and the game. If updates are available, download and install them.

Sign out of the Xbox app and sign in again. Sometimes signing out and back in can resolve issues with the app.

Reset the Xbox app. You can do this by going to "Apps & Features" in Windows Settings, selecting the Xbox app, and clicking "Advanced options". Then click "Reset" and confirm the action.

Check if there are any pending Windows updates and install them.

Make sure your graphics card drivers are up to date. You can check for updates on the manufacturer's website or through Windows Update.

If none of these steps work, you can try uninstalling and reinstalling the game or contacting Xbox Game Pass support for further assistance.

Hi Peach toaster,

Thank you for your post. I understand you are experiencing an issue with games and apps not launching. To troubleshoot this, please check out this article:

Games and Apps won't Start.

I hope this helps!