Please help support xbox i have error in my xbox one

KARAR ALKHALDE9 · May 18, 2017

please help me i have error 0x80070490 in my xbox one please help

:)

Marcy-Marc · May 18, 2017

wifi issues

So recently my xbox one has not been able to connect to my wifi network. It has before in the past and one day up and stopped working. I've called xbox customer support and went through troubleshoot steps with them but so far they have not helped. The wifi network shows up but whenever i try to test the network connection i get an error message that says 'cannot get an IP address'. I tried a wired connection and that works but i am not able to keep it wired all the time. If anyone might have a solution please help!

Jonhaz1 · May 18, 2017

Blu Ray & DVD App Problems

DVD giving all the same error and never bother with US Blu Ray.

Xbox support was not helpful kept saying system was down and call back later.

Mister Cizl · May 19, 2017

Hey KARAR ALKHALDE9! When are you seeing this error message? Give the steps
here a shot and see if they help resolve the issue. Post back and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

ScottKoprowski · May 20, 2017

FYI- solved it by doing a factory reset. Power down the console completely. Then hold the power button, dvd eject button and the controller sync button at the same time. You'll see a screen and use the controller to select factory reset but then select
keep all apps.

ScottKoprowski · Nov 1, 2018

FYI- solved it by doing a factory reset. Power down the console completely. Then hold the power button, dvd eject button and the controller sync button at the same time. You'll see a screen and use the controller to select factory reset but then select
keep all apps.

Mister Cizl

Hey KARAR ALKHALDE9! When are you seeing this error message? Give the steps
here a shot and see if they help resolve the issue. Post back and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

ScottKoprowski

FYI- solved it by doing a factory reset. Power down the console completely. Then hold the power button, dvd eject button and the controller sync button at the same time. You'll see a screen and use the controller to select factory reset but then select
keep all apps.

ScottKoprowski

FYI- solved it by doing a factory reset. Power down the console completely. Then hold the power button, dvd eject button and the controller sync button at the same time. You'll see a screen and use the controller to select factory reset but then select
keep all apps.

Luis E. Bornancin

My Xbox 360 show Error Code 831188FE and I can't connect with Live. I trying fixed with instructions in page support but not fixed.

I need help please.

PS: In my Xbox One connect normally!

XBF Chris J

Hello Pam,

Thank you for posting here on the Xbox forums. I have split your post into its own thread in order to help you out directly. Is this on Xbox one or 360? I was able to find a support article going over solutions for that error code. You can read up on it
here :
Error 0x803F8001 occurs when you launch an Xbox One game

If further support is needed, please com back to this thread. Hope this helps!

Please help support xbox i have error in my xbox one