please. Help my Xbox is not working correctly

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, there is no update available on your Xbox or you're having an issue/error updating your Xbox?

Hi, I have exactly the same problem

Parent GT = (works correctly, applied to windows family and xbox family)

Parent GT = Fantomime (works correctly, applied to windows family and xbox family)

Child GT = ShutBubbles1867 (works correctly, applied to windows family and xbox family)

Child GT = RiverPainter782 (Does not work - only attached to windows, not xbox)

Please help

Thanks so much.

It would have just depend on when they investigated your account and took action.

Like I said I haven't played Xbox properly since 2012 so it must've been somewhere from then to now..

Why would they have reset my achievements when my account was idle?

It sounds as though you were given a gamerscore reset. You can find out more about resets at
http://enforcement.xbox.com If it was fairly recent, you may be able to submit a case review. Resets are permanent and the only way you can reearn those achievements would be by creating a new account.