Please Help: My replacement Xbox One was "Dead on Arrival", and I've exhausted ...

Does anyone have contact info for the people above the advocacy team? I'd wish to escalate this even further. Taking $533 out of someone's bank account due to negligence of a company employee is low. I just want my money back and also money for your broken
pos Day one so I can go buy a PS4

I've been through 2 advanced exchanges because my original console was making a noticeable humming sound. On both occasions I was sent a refurbished console which STILL had a more serious fault than my original (one wouldn't stay powered on and one had a
broken fan).

Each time, I got in touch with support to tell them I would be returning the replacement console instead of my original, I tracked the returns and they both were received within 5 days of me initially receiving the replacements.

For the first advanced exchange, I got an automated email telling me I was going to be charged. For the second advanced exchange, an advocacy support agent emailed me 3 whole weeks after the return was received, telling me I had not sent it back.

The advanced exchange system falls apart when you send back the return console, it's like they don't have a system in place to deal with it. That and the whole case escalation thing is appalling too, it can take over 2 weeks to get a response even though
they will tell you it will only take 72 hours.

Anyone with a hardware failure I strongly suggest going to your retailer first to try and get them to do an exchange. That's what I did. I've only got negative things to say about my experience with advanced exchanges.

After a tech support chat session with Microsoft I returned the device and requested a replacement. The replacement is now working fine. It appears that my first device was dead on arrival. That is disappointing for a brand new device that arrived in sealed
box. So bottom line, if yours isn't working, try another controller, and if that doesn't fix the issue request a replacement.

I spoke with some helpful Microsoft support folks on Tuesday afternoon, and they updated me on my status. They were sorry for the delay but said that my replacement console should ship out in 1 to 2 business days. Today (Wednesday afternoon), I received
an email with a tracking number that said my replacement console should arrive within a few days. Hope the rest of you get a shipment soon. My XBOX One has been dead since November 23rd, so I'm looking forward to the replacement and hope there aren't any
issues.

Similar issues, my disk drive gave up the ghost. The replacement xbox one arrived (under the advance exchange program), it arrived with an inoperable disk drive! Microsoft would not despatch a replacement Xbox one until my original was recieved by them.
Then, and only then, would they release a further xbox to replace their broken one and they will hold a charge against my credit card until their faulty console is with them!

So, when it eventually arrives, this will be my third Xbox One. Only one less than the 360's that needed repairing.

When it works the One is great but I am very dubious of the longevity of its components.