Please help my always crashing when I play games. "The description for Event ID 13 from...

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

Let's try the following:

Check and perform PC updates:

https://support.microsoft.com/en-us/windows/win...

Check and update your Graphics card drivers:

https://www.nvidia.com/en-gb/drivers/drivers-faq/

If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

I am experiencing a similar problem in that the Microsoft Solitaire Collection games work great however; Star Club when clicked goes back to the start screen and will not load. Sample of two logs below. Thank you.

Sample 1:

Log Name: Application

Source: Windows Error Reporting

Date: 8/13/2014 4:13:26 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: XXXXXX

Description:

Fault bucket , type 0

Event Name: MoAppCrash

Response: Not available

Cab Id: 0

Problem signature:

P1: Microsoft.MicrosoftSolitaireCollection_2.3.1407.252_x86__8wekyb3d8bbwe

P2: praid:App

P3: 1.0.0.0

P4: 53b3ea70

P5: combase.dll

P6: 6.3.9600.17031

P7: 53086d7c

P8: 80004003

P9: 00053bff

P10:

Sample 2:

Log Name: Application

Source: Application Error

Date: 8/13/2014 4:13:26 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: XXXXXX

Description:

Faulting application name: Solitaire.exe, version: 1.0.0.0, time stamp: 0x53b3ea70

Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53086d7c

Exception code: 0xc000027b

Fault offset: 0x000fb1d7

Faulting process id: 0xab0

Faulting application start time: 0x01cfb74c2e3865fc

Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_2.3.1407.252_x86__8wekyb3d8bbwe\Solitaire.exe

Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll

Report Id: 6d9ac2d5-233f-11e4-bf94-002170442831

Faulting package full name: Microsoft.MicrosoftSolitaireCollection_2.3.1407.252_x86__8wekyb3d8bbwe

Faulting package-relative application ID: App

Hello, Andreas S.Hammersland



Welcome to the Microsoft Community



Thank you for your feedback. I read the information you provided. You mentioned that your computer frequently crashes when running Destiny 2, and it also randomly restarts in the desktop state.



According to the error code you provided,



Kernel-Power Event ID 41: This usually means that the system did not shut down properly, which may be a power problem or hardware failure.



Kernel-EventTracing Event ID 28: It may be related to a specific driver or hardware device.



DistributedCOM Event ID 10010: It is usually related to a specific application or service failing to start or responding timeout.



Kernel-PnP Event ID 219: It is usually related to device driver problems, especially HID devices.



If the problem only occurs when playing Destiny 2, it may be a problem with the game itself that causes the computer to crash, so you can also try to update the driver and check whether the game files of Destiny 2 are complete. The method is as follows.



You can download the latest driver for your graphics card from the official AMD website. The link is below.

Drivers and Support for Processors and Graphics (amd.com)



Please open your gaming platform to perform a game integrity check. Since I don't know your gaming platform, please check it yourself.



If you have tried the above methods and the problem still exists, you can also contact the game support staff and explain your problem to them. They will provide you with more help. Please click the link below to submit your problem.



Bungie Help



Best regards

Brian - Microsoft Community Support Specialist

Here's the errors I'm getting: -

Package Microsoft.XboxApp_11.11.19012.0_x64__8wekyb3d8bbwe+Microsoft.XboxApp was terminated because it took too long to suspend.

And this: -

The program XboxApp.exe version 11.11.1511.19012 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 44c

Start Time: 01d1244440bb7d94

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.XboxApp_11.11.19012.0_x64__8wekyb3d8bbwe\XboxApp.exe

Report Id: 583a3093-904b-11e5-9c73-08606e85cb65

Faulting package full name: Microsoft.XboxApp_11.11.19012.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.XboxApp

When it crashes I always get Event ID 2482 logged, but sometimes I also get 1002 as well.

It makes the app unusable unless I'm just using it in short bursts, but if I try and use it for a long time, like chatting to friends in a party from my PC, it will just freeze up and crash.

I have a similar issue with Events. It usually lets me play the first one then crashes while updating the slide bar at the bottom of the screen. After that, it crashes every time I open Events Then when the event is over, it shows that I played for 20
hours our some outrageous time.