Please help, my account logs in on Microsoft but not xbox

Hello there!

Could please let us know if you have any specific error message when you try to sign in to your Xbox? Or does it just keep loading and takes you back to the home screen?

You could try again to reset your console How to reset your Xbox console to factory defaults | Xbox Support, and if this does not resolve the issue, please try checking if all your account information is up to date.

So I was finally able to see a note that said a company email could not be used. But I had used this email I think in 2018 as I didn’t have a Microsoft account. So I would be getting the emails to my company email but now it says that it can’t take it. So If I can’t use account and have to start over that’s fine but I think I will still get re occurring charges for Xbox live, how do I cancel now?

Hi TheBrokenPotato! My name is Ricardo an independent advisor ready to help you with this situation!

Please uninstall the launcher, the log out the Xbox app and the Microsoft store app, then restart the Pc and log back in the Xbox app and Microsoft store app, install the Minecraft launcher from the Microsoft store app and try to log in again with the Microsoft account option

Help

I can not log into my microsoft account on my Xbox, there should not be a message explaining why. Every time I try to get in he leaves alone. Please help me

Hi JackPepin! My name is Ricardo an independent advisor ready to help you with this situation!

Have you changed the account signed on the app or the Microsoft store app?

Please check logging out of the Xbox app, EA app and Microsoft store app, after this restart the PC and log back in remember that the account linked to EA must be the account that has the subscription active and the same must be logged in the Microsoft store app