Please Help My Account Has Been Lost!

Howdy.

The only thing I can suggest is going through the steps found here https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

Best of luck!

Hi,

Sorry to hear this. Take a look at this guide it should help with your issue: http://support.xbox.com/en-US/my-account/security/compromised-account-solution

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello John, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

More then likely the email you thought was associated with the original account was not the one that you used.

What you can do is contact xbox support by going to support.xbox.com/contact-us and give them the gamertag for the old account and if they can verify ownership of the account they would be able to give the correct email thats associated with your original
account.

You mentioned you've called and filed an Unauthorized Access claim? If so, you've done all you can do. These investigations can take up to 45 days to complete, so while i know it's hard, hang tight; our team will get to the bottom of this.