​Please help me to cancel the paid order 8283698373

Please help me to cancel the paid order 8283698373. The game was bought an hour ago and has not yet been downloaded.

:)

 

How do i cancel a order?

Hey!

so i pre-ordered a game, but i regret buying it, can i cancel the order? i havent paid anything yet because the game is not yet out. please help me! Thanks.

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Shop To: Are their T&Cs legal?

From their own site help section :- ShopTo.Net - Help

PAID PRE-ORDER TERMS
•If you decide to cancel a paid pre-order funds paid will appear in your ShopTo.Net account balance. If you request this balance to be refunded back to your card an administration fee of £0.70p will be deducted from your refund total.
•In the event of a pre-order dropping in price we will credit the difference paid back to your ShopTo.Net account balance upon the item shipping.
•Once a paid pre-order has been made due to the different costs of our various delivery options you are not able to change the delivery method selected. If you would like to change your delivery method please cancel and re-order.


I have bolded the part relating to prepaid preorders, whether that be a console, or a game, that you order, pay for in full and then change your mind, BEFORE ANY GOODS SHIP.

 

try refunding it on Sign in to your Microsoft account

Or try contacting official support to get the refund.

 

You need to ask to refund to be cancelled. You can first try the auto function in
Sign in to your Microsoft account if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

 

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

 

see the webpage Sign in to your Microsoft account and follow instructions

if you dont see a refund option, contact support