please help me IronArcher03

IronArcher03 · Aug 29, 2017

i'm suspended and don't know why but it does does not show up on the website and i'm not allowed to case review and it says i have a perfect record and. I share my account with another friend and i was told to contact microsoft about this.

:)

circa81 · Aug 29, 2017

Please help me decide

Any thoughts?

cross44 · Aug 29, 2017

Please help me decide

lol....

I'll come back later... lolol

Keep the one.

Mister Mascot · Aug 30, 2017

Hey there IronArcher3,

The Enforcement teams don't use the forums at all and they only communicate through a Case Review. Not all suspensions are reviewable though, as an example, 24 Hour communications
suspensions and Console Suspensions are not reviewable. However, you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced
when a breach of the Code of Conduct or Microsoft Services Agreement has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps HERE, however sometimes you're asked to complete a short questionnaire
before you can submit a case review. All of the questions refer to the Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during
the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Mister Mascot

Hey there IronArcher3,

The Enforcement teams don't use the forums at all and they only communicate through a Case Review. Not all suspensions are reviewable though, as an example, 24 Hour communications
suspensions and Console Suspensions are not reviewable. However, you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced
when a breach of the Code of Conduct or Microsoft Services Agreement has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps HERE, however sometimes you're asked to complete a short questionnaire
before you can submit a case review. All of the questions refer to the Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during
the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

NickWba18

right so i click in the box and put a insert image does anyone know a good website where i can get a good smart looking picture like many on here have?

Miss Portia

Hey there - we'd love to help, but we need more information to do so. Can you review the START HERE sticky and post the info it requests?

forums.xbox.com/.../9.aspx

Miss Portia

Hi there mandeep2412k9! Can you clarify which instructions you were following? Was it our support article? (Connect your console to Xbox LIVE using a Windows computer in place of a
router) If not, can you give those steps a try?

Smwutches

You'll need to contact support and speak to billing. http://support.xbox.com/contact-us

please help me IronArcher03