Please help me find the shipping address for warranty orders

Sorry! Found order history and found that it will be sent to our address(it took me 2 weeks to find this), but still...does it arrive the day it comes out or is it shipped out from the store/wherever when it comes out? Please reply, thanks

When I try to put a service order in and click on the shipping address it takes me to a page that is broken. It has been like this for the last two weeks and every time I try to get the replacement the same thing happens. The controller is still in warranty and I have the correct serial number. This means I cannot place the shipping order and get the replacement that I need.

Hi, Colin! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

After you submit a service order request for your device, you will receive a service order and an order confirmation email that includes shipping or drop-off instructions, as well as a shipping label for your device.

If after 24 hours you haven't received a confirmation email, please check your email program's junk folder or spam filter.

• For instructions on how to pack your device for shipping, see:

https://support.xbox.com/en-US/help/hardware-ne...

Please let me know if you have any questions.

Best regards.

You can change or cancel an existing service order up until the day you send the product to the service center. First, sign in at Device Support, and then go to Orders to confirm that
the order status is either Order in progress or Packing material received by customer.

• To cancel the order, select Cancel Order. Allow 24 hours for the cancellation to be processed. If a refund is due, we’ll post the refund to your account within 72 hours after confirming the cancellation.
• To change the email address used or the return delivery address, you’ll have to cancel (see the previous bullet) and then resubmit the order. Click your name in the upper-right corner of the page, and then select Profile to access and modify the
  information.
• If you’ve already sent in your Xbox console or Kinect sensor and find that you need to have it delivered to an address different from the one listed on your order after you’ve shipped it, contact the shipping provider.
• If you’ve already sent in your controller, power supply, or other accessory, or have paid for an item to be sent directly to you, and you find that you need the replacement sent to a different address, contact your shipping provider.
• If the service center has already received your defective product or shipped out a replacement, you can’t cancel the order, and we can’t issue a refund.
• A service order and the associated shipping label (if applicable) are valid for 30 days from the day you submit the request. If your service order expires after you’ve already shipped out the product, contact Xbox Support.

LINK

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly add your shipping address on this link then set it as the preferred shipping address: https://account.microsoft.com/billing/addresses

Once done, please use a different browser then attempt in creating the order again. By doing the steps, you can simply choose your address, and no need to fill up anything when you're in the process of creating the order.